Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
Read moreCRM Customer Relationship Management is a strategy and set of tools designed to help businesses manage and enhance their interactions with current and potential customers. By centralizing customer information, CRM systems enable companies to track customer interactions, automate sales processes, and improve customer service. The goal of CRM is to build stronger, more meaningful relationships with customers, leading to increased satisfaction, loyalty, and ultimately, business growth. Whether through managing leads, personalizing communications, or analyzing customer behavior, CRM plays a vital role in helping businesses understand and meet their customers’ needs.
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
Read moreCustomer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets.
Read moreAt Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
Read moreA few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
Read moreThrough close collaboration with Microsoft, we push the boundaries of technology and change the way companies use CRM and Power Platform.
Read moreJoanna is a leader in the field of business operations, bringing with her experience in process management, project management, and optimizing organizational activities.
Read moreIn today’s data-driven world, businesses face increasing pressure to make fast, informed decisions.
Read moreAt the recent Power Platform Community conference in Las Vegas, Microsoft announced several exciting updates. So, what’s changing?
Read moreDynamics 365 is continually evolving, introducing new features that help businesses operate more efficiently. Recently, many of these updates have focused on artificial intelligence (AI).
Read moreOn August 29th, the first edition of the Cloud Federation Conference took place, where we exchanged knowledge and experiences on the use of Microsoft cloud technologies and AI in business.
Read moreOne of the tools increasingly utilized in customer service and seen as the future of modern organizational management is Generative AI.
Read moreA month ago, we organized the first-ever breakfast for the entire Netwise team, which became the start of a new tradition.
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