{"id":15910,"date":"2025-11-17T15:25:12","date_gmt":"2025-11-17T14:25:12","guid":{"rendered":"https:\/\/netwiseglobal.com\/blog\/crm-i-microsoft-dynamics-365-dla-apn-promise-s-a\/"},"modified":"2025-12-20T23:37:04","modified_gmt":"2025-12-20T22:37:04","slug":"crm-i-microsoft-dynamics-365-dla-apn-promise-s-a","status":"publish","type":"post","link":"https:\/\/netwiseglobal.com\/pl\/case-study\/crm-i-microsoft-dynamics-365-dla-apn-promise-s-a\/","title":{"rendered":"Optymalizacja strategii CRM i wdro\u017cenie Microsoft Dynamics 365 w APN Promise S.A.
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Cel projektu<\/h2>

Zapewnienie wysokiej jako\u015bci danych<\/h4>

Stworzenie narz\u0119dzia sprzeda\u017cy, kt\u00f3re zawiera zunifikowane i o wysokiej jako\u015bci dane w CRM:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tzwi\u0119kszenie zaufania do danych przechowywanych w CRM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tzmiana nastawienia Handlowc\u00f3w do system CRM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tuporz\u0105dkowanie danych<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Stworzenie efektywnego narz\u0119dzia CRM dla Handlowc\u00f3w<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tzwi\u0119kszenie ergonomii pracy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tintegracja z Outlook i Exchange<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tzapewnienie systemowego wsparcia dla U\u017cytkownik\u00f3w<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Automatyzacja wybranych element\u00f3w procesu sprzeda\u017cy\n\n \u200b<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tintegracja z systemami dziedzinowymi takimi jak Quest oraz Webcon<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tpoprawa komunikacji \u2013 optymalizacja przep\u0142ywu informacji pomi\u0119dzy zespo\u0142ami<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Lepsza organizacja pracy<\/h3>

        CRM jako pomoc w efektywnej organizacji pracy Handlowc\u00f3w:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tu\u0142atwienie wyszukiwania informacji<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\toptymalizacja i prezentacja danych<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Poprawa efektywno\u015bci sprzeda\u017cy<\/h3>

          System wspieraj\u0105cy zespo\u0142y w dostarczaniu informacji o prognozach
          sprzeda\u017cowych i aktualnych projektach (pipeline).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Rozwi\u0105zanie<\/h2>

          1. Model wsp\u00f3\u0142dzielony<\/strong><\/p>

          Ze wzgl\u0119du na specyfik\u0119 Klienta i jego specjalizacje w IT,\u00a0eksperci Netwise zaproponowali niestandardowa form\u0119 wsp\u00f3\u0142pracy<\/strong>. Zarekomendowali model wsp\u00f3\u0142dzielony i zaprosili deweloper\u00f3w APN Promise S.A do aktywnego udzia\u0142u w procesie integracji.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          \u201eZdawali\u015bmy sobie spraw\u0119, ze zwi\u0119kszy to nak\u0142ad pracy i naszego zaanga\u017cowania na starcie. Byli\u015bmy jednak pewni, ze mocno zaprocentuje to w przysz\u0142o\u015bci, gdy system przejdzie w faz\u0119 utrzymania. Ocenili\u015bmy, ze Klient jest na tyle dojrza\u0142y i kompetentny, ze taki model wsp\u00f3\u0142pracy b\u0119dzie optymalnym wyborem.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Adam Ga\u0142at, Lider Projektu\u202f
          Director of Managed Services, IT Solution Expert \n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          2. Przygotowanie<\/strong><\/p>

          Po wnikliwej analizie sytuacji wyj\u015bciowej Klienta, eksperci Netwise S.A. stworzyli dok\u0142adne demo, kt\u00f3re adresowa\u0142o jego oczekiwania i bol\u0105czki. By\u0142o tak drobiazgowe, ze praktycznie sta\u0142o si\u0119 backlogiem projektu.<\/strong>\u00a0Pozwoli\u0142o to wykorzysta\u0107 zasoby na przygotowanie materia\u0142u, kt\u00f3ry m\u00f3g\u0142 zosta\u0107 dodatkowo u\u017cyty w fazie prac programistycznych.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          3. Programowanie i integracja
          <\/strong><\/p>

          Po akceptacji wersji demo,\u00a0eksperci Netwise S.A. przygotowali deweloper\u00f3w APN Promise S.A. do wsp\u00f3lnej pracy.<\/strong>\u00a0Odby\u0142o si\u0119 m.in. szkolenie z frameworku i sposobu dzia\u0142ania Netwise. Poniewa\u017c deweloperzy znali dotychczasowy system od \u015brodka, doskonale rozumieli natur\u0119 wprowadzanych zmian. Uczestnicz\u0105c we wdro\u017ceniu zdobyli wiedze, kt\u00f3ra u\u0142atwia prace z nowym system CRM.\u00a0Stali si\u0119 wewn\u0119trznymi ekspertami od tego rozwi\u0105zania.<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\u201eDzi\u0119ki wdro\u017ceniu Dynamics 356 w APN Promise S.A. wprowadzili\u015bmy nasze bazy danych na nowy poziom. Planowanie zada\u0144, analityka, prognozowanie sprzeda\u017cy, dokumentacja projektowa w jednym miejscu \u2013 to tylko kilka z funkcjonalno\u015bci, kt\u00f3re zmieni\u0142y prace dzia\u0142u handlowego.\u201d\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Piotr Paszczyk,\u202f
          Prezes zarz\u0105du APN Promise S.A.\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Efekty projektu<\/h3>\n\n\nDzi\u0119ki wykorzystaniu Microsoft Dynamics 365 zesp\u00f3\u0142 projektowy wdro\u017cy\u0142 wszystkie uprzednio zdefiniowane z Klientem modele i scenariusze proces\u00f3w sprzeda\u017cowych.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\u201ePrzeniesienie etapu adopcji IT i utrzymania na etap projektu pozwoli\u0142o znaczenie skr\u00f3ci\u0107 okres stabilizacji. W trakcie projektu zesp\u00f3\u0142 APN Promise S.A. pozyska\u0142 niezb\u0119dna wiedze i umiej\u0119tno\u015bci, kt\u00f3re teraz mo\u017ce wykorzystywa\u0107 w praktyce. Takie podej\u015bcie do prowadzenia projektu pozwoli\u0142o przeprowadzi\u0107 go efektywniej ni\u017c w klasycznym modelu.\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
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          Adam Ga\u0142at, Lider Projektu\u202f
          Director of Managed Services, IT Solution Expert\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          O APN Promise S.A.\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\tAPN Promise S.A tworzy zesp\u00f3\u0142 ponad 200 profesjonalist\u00f3w, kt\u00f3rzy implementuj\u0105, integruj\u0105, szkol\u0105 i wspieraj\u0105 biznesy rozwi\u0105zaniami IT. Obszar ich ekspertyzy obejmuje procesy wdra\u017cania i adaptacji rozwi\u0105za\u0144 z zakresu Business Intelligence, Data Center i Software Asset Management. Firma jest laureatem konkursu \u201eOr\u0142y Przedsi\u0119biorczo\u015bci\u201d i nale\u017cy do 500 czo\u0142owych polskich przedsi\u0119biorstw.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Cel projektu Zapewnienie wysokiej jako\u015bci danych Stworzenie narz\u0119dzia sprzeda\u017cy, kt\u00f3re zawiera zunifikowane i o wysokiej jako\u015bci dane w CRM: zwi\u0119kszenie zaufania do danych przechowywanych w CRM zmiana nastawienia Handlowc\u00f3w do system CRM uporz\u0105dkowanie danych Stworzenie efektywnego narz\u0119dzia CRM dla Handlowc\u00f3w zwi\u0119kszenie ergonomii pracy integracja z Outlook i Exchange zapewnienie systemowego wsparcia dla U\u017cytkownik\u00f3w Automatyzacja wybranych […]<\/p>\n","protected":false},"author":11,"featured_media":19506,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[77,99],"tags":[],"class_list":["post-15910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-dynamics-365-sales-2"],"yoast_head":"\nOptymalizacja strategii CRM i wdro\u017cenie Microsoft Dynamics 365 w APN Promise S.A.<\/title>\n<meta name=\"description\" content=\"Optymalizacja strategii CRM i wdro\u017cenie Microsoft Dynamics 365 w APN Promise S.A.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/netwiseglobal.com\/pl\/case-study\/crm-i-microsoft-dynamics-365-dla-apn-promise-s-a\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optymalizacja strategii CRM i wdro\u017cenie Microsoft Dynamics 365 w APN Promise S.A.\" \/>\n<meta property=\"og:description\" content=\"Optymalizacja strategii CRM i wdro\u017cenie Microsoft Dynamics 365 w APN Promise S.A.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netwiseglobal.com\/pl\/case-study\/crm-i-microsoft-dynamics-365-dla-apn-promise-s-a\/\" \/>\n<meta property=\"og:site_name\" content=\"Netwise - 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