{"id":24168,"date":"2025-04-22T10:12:40","date_gmt":"2025-04-22T08:12:40","guid":{"rendered":"https:\/\/netwiseglobal.com\/blog\/raise-the-standards-of-customer-service-with-dynamics-365-contact-center\/"},"modified":"2026-01-07T12:51:07","modified_gmt":"2026-01-07T11:51:07","slug":"podnies-standard-obslugi-klienta-z-dynamics-365-contact-center","status":"publish","type":"post","link":"https:\/\/netwiseglobal.com\/pl\/blog\/podnies-standard-obslugi-klienta-z-dynamics-365-contact-center\/","title":{"rendered":"Podnie\u015b standard obs\u0142ugi klienta z Dynamics 365 Contact Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24168\" class=\"elementor elementor-24168 elementor-9863\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c75e0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c75e0a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d43a370\" data-id=\"d43a370\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59f18bc elementor-widget elementor-widget-text-editor\" data-id=\"59f18bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCoraz wi\u0119cej klient\u00f3w przyznaje, \u017ce kontakt z dzia\u0142em obs\u0142ugi klienta jest dla nich stresuj\u0105cy i wyczerpuj\u0105cy \u2013 tak wynika z bada\u0144 Zendesk. Dla firm oznacza to jedno: aby si\u0119 rozwija\u0107, musz\u0105 odbudowa\u0107 zaufanie klient\u00f3w poprzez lepsz\u0105 jako\u015b\u0107 obs\u0142ugi. Microsoft wspiera ten proces dzi\u0119ki Dynamics 365 Contact Center, nowoczesnemu rozwi\u0105zaniu opartemu na sztucznej inteligencji. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1baf7d8 elementor-widget elementor-widget-text-editor\" data-id=\"1baf7d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bran\u017ca obs\u0142ugi klienta znajduje si\u0119 dzi\u015b pod ogromn\u0105 presj\u0105. Szybki rozw\u00f3j technologii oraz rosn\u0105ce oczekiwania konsument\u00f3w sprawiaj\u0105, \u017ce zapewnienie sprawnej, skutecznej i sp\u00f3jnej obs\u0142ugi staje si\u0119 coraz wi\u0119kszym wyzwaniem.<\/p><p>Tymczasem jedynie <strong>5\u20138% <\/strong>organizacji jest zadowolonych z obecnego poziomu swojej obs\u0142ugi klienta. Przyczyn\u0105 s\u0105 najcz\u0119\u015bciej: wysoka rotacja agent\u00f3w, ograniczony wgl\u0105d w jako\u015b\u0107 po\u0142\u0105cze\u0144 oraz rozproszone dane o klientach, kt\u00f3re utrudniaj\u0105 personalizacj\u0119 kontaktu. Wszystko to prowadzi do s\u0142abszych efekt\u00f3w i frustracji po obu stronach.<\/p><p>Wi\u0119kszo\u015b\u0107 firm chce wykorzysta\u0107 AI, aby poprawi\u0107 swoje mo\u017cliwo\u015bci, ale wci\u0105\u017c obawia si\u0119 koszt\u00f3w, integracji z istniej\u0105cymi systemami oraz brak\u00f3w kompetencyjnych. Jednocze\u015bnie klienci nadal oczekuj\u0105 <strong>realnego kontaktu z cz\u0142owiekiem<\/strong>, gdy pojawia si\u0119 problem. Rozmowa telefoniczna pozostaje najcz\u0119\u015bciej wybieran\u0105 form\u0105 kontaktu &#8211; cz\u0119\u015bciej ni\u017c czat, e-mail czy media spo\u0142eczno\u015bciowe.<\/p><p>Dlatego rozwi\u0105zanie, kt\u00f3re \u0142\u0105czy inteligentn\u0105 <strong>samoobs\u0142ug\u0119 opart\u0105 na AI<\/strong> z szybkim przekierowaniem klienta do w\u0142a\u015bciwego konsultanta &#8211; tak, aby sprawa zosta\u0142a rozwi\u0105zana ju\u017c przy pierwszym kontakcie &#8211; stanowi prawdziw\u0105 zmian\u0119 jako\u015bciow\u0105.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ab9e59 elementor-widget elementor-widget-heading\" data-id=\"9ab9e59\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dynamics 365 Contact Center <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f4170b elementor-widget elementor-widget-text-editor\" data-id=\"4f4170b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aby pom\u00f3c firmom unowocze\u015bni\u0107 obs\u0142ug\u0119 klienta, podnie\u015b\u0107 jej jako\u015b\u0107 i zwi\u0119kszy\u0107 efektywno\u015b\u0107 zespo\u0142\u00f3w, Microsoft stworzy\u0142 <a href=\"https:\/\/netwiseglobal.com\/pl\/rozwiazania\/dynamics-365-contact-center\/\">Dynamics 365 Contact Center<\/a> &#8211; chmurow\u0105 platform\u0119 zaprojektowan\u0105 specjalnie dla nowoczesnych contact center.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf87d6 elementor-widget elementor-widget-image\" data-id=\"5cf87d6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"457\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Dynamics-365-demo-dashboard.jpg\" class=\"attachment-large size-large wp-image-24165\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Dynamics-365-demo-dashboard.jpg 800w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Dynamics-365-demo-dashboard-300x171.jpg 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Dynamics-365-demo-dashboard-768x439.jpg 768w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Dynamics-365-demo-dashboard-230x131.jpg 230w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Dynamics-365-demo-dashboard-350x200.jpg 350w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Dynamics-365-demo-dashboard-480x274.jpg 480w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f8c5b elementor-widget elementor-widget-text-editor\" data-id=\"a4f8c5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rozwi\u0105zanie wykorzystuje technologie chmurowe i wbudowan\u0105 sztuczn\u0105 inteligencj\u0119, a jednocze\u015bnie \u0142atwo integruje si\u0119 z istniej\u0105cymi systemami IT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d98e27 elementor-widget elementor-widget-text-editor\" data-id=\"4d98e27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dynamics 365 Contact Center mo\u017ce dzia\u0142a\u0107:<\/p><ul><li>jako rozszerzenie Dynamics 365 CRM (wymagana licencja Premium),<\/li><li>lub jako <strong>samodzielna platforma.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecbbbf5 elementor-widget elementor-widget-text-editor\" data-id=\"ecbbbf5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dzi\u0119ki modu\u0142owej architekturze system bez problemu wsp\u00f3\u0142pracuje zar\u00f3wno z ekosystemem Microsoft, jak i z innymi systemami CRM, narz\u0119dziami do zarz\u0105dzania zespo\u0142ami (WEM, WFM) oraz infrastruktur\u0105 telekomunikacyjn\u0105.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ed7ed8 elementor-widget elementor-widget-heading\" data-id=\"5ed7ed8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Najwa\u017cniejsze korzy\u015bci Dynamics 365 Contact Center <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbeae89 elementor-widget elementor-widget-text-editor\" data-id=\"fbeae89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPlatforma wspierana przez AI usprawnia obs\u0142ug\u0119 klient\u00f3w, zwi\u0119ksza wydajno\u015b\u0107 agent\u00f3w i porz\u0105dkuje procesy operacyjne. Poni\u017cej najwa\u017cniejsze obszary: \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-699fd46 elementor-widget elementor-widget-heading\" data-id=\"699fd46\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lepsza jako\u015b\u0107 obs\u0142ugi klient\u00f3w <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa22e22 elementor-widget elementor-widget-text-editor\" data-id=\"fa22e22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dynamics 365 Contact Center pomaga firmom zapewni\u0107 sp\u00f3jn\u0105 i wysok\u0105 jako\u015b\u0107 obs\u0142ugi w ka\u017cdym punkcie kontaktu z klientem. Obs\u0142uga wielokana\u0142owa pozwala klientom wybiera\u0107 preferowany spos\u00f3b komunikacji, bez utraty kontekstu rozmowy.<\/p><p>Integracja z CRM umo\u017cliwia lepsze dopasowanie odpowiedzi do sytuacji klienta, a po\u0142\u0105czenie z bazami wiedzy i innymi systemami pozwala agentom korzysta\u0107 z pe\u0142niejszego obrazu danych.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eb87a0 elementor-widget elementor-widget-text-editor\" data-id=\"5eb87a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatboty i wirtualni asystenci oparte na generatywnej AI analizuj\u0105 kontekst sprawy i podpowiadaj\u0105 najbardziej trafne rozwi\u0105zania. Te same mechanizmy dzia\u0142aj\u0105 tak\u017ce w rozmowach telefonicznych dzi\u0119ki nowoczesnemu IVR opartemu na technologii <strong>Nuance. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77bc6ca elementor-widget elementor-widget-text-editor\" data-id=\"77bc6ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAnaliza nastroju klienta i danych w czasie rzeczywistym pozwala na sprawne przekierowanie zg\u0142oszenia do konsultanta o odpowiednich kompetencjach, przez preferowany kana\u0142 kontaktu. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34af1e6 elementor-widget elementor-widget-text-editor\" data-id=\"34af1e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDzi\u0119ki temu:\n<ul>\n \t<li>liczba b\u0142\u0119dnych przekierowa\u0144 mo\u017ce spa\u015b\u0107 o <strong>20%,<\/strong><\/li>\n \t<li>a odsetek spraw rozwi\u0105zanych przy pierwszym kontakcie wzrosn\u0105\u0107 o <strong>31%,<\/strong><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa74cb elementor-widget elementor-widget-text-editor\" data-id=\"0fa74cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>co bezpo\u015brednio przek\u0142ada si\u0119 na wi\u0119ksz\u0105 satysfakcj\u0119 klient\u00f3w i mniejsze obci\u0105\u017cenie zespo\u0142\u00f3w.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ceff495 elementor-widget elementor-widget-heading\" data-id=\"ceff495\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wi\u0119ksza efektywno\u015b\u0107 pracy agent\u00f3w <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c96a2 elementor-widget elementor-widget-text-editor\" data-id=\"11c96a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dynamics 365 Contact Center upraszcza codzienn\u0105 prac\u0119 konsultant\u00f3w i pomaga im dzia\u0142a\u0107 szybciej oraz skuteczniej.<\/p><p>Ponad <strong>1200 konektor\u00f3w <\/strong>umo\u017cliwia zebranie danych z r\u00f3\u017cnych system\u00f3w w jednym miejscu i stworzenie pe\u0142nego widoku klienta. Agenci nie musz\u0105 ju\u017c prze\u0142\u0105cza\u0107 si\u0119 mi\u0119dzy aplikacjami &#8211; wszystkie potrzebne informacje maj\u0105 pod r\u0119k\u0105.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbce79a elementor-widget elementor-widget-text-editor\" data-id=\"dbce79a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJednolity pulpit agenta pokazuje histori\u0119 kontakt\u00f3w, temat zg\u0142oszenia oraz dane w czasie rzeczywistym, takie jak t\u0142umaczenia czy analiza tonu rozmowy. System podpowiada tak\u017ce mo\u017cliwe rozwi\u0105zania. Agenci mog\u0105 p\u0142ynnie przechodzi\u0107 mi\u0119dzy rozmow\u0105 g\u0142osow\u0105, czatem czy wideo, reaguj\u0105c na przebieg rozmowy. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-637f038 elementor-widget elementor-widget-text-editor\" data-id=\"637f038\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obs\u0142uga wielokana\u0142owa obejmuje r\u00f3wnie\u017c mo\u017cliwo\u015b\u0107 przegl\u0105dania plik\u00f3w przes\u0142anych przez klient\u00f3w oraz &#8211; przy u\u017cyciu narz\u0119dzi zewn\u0119trznych &#8211; funkcje takie jak udost\u0119pnianie ekranu czy wsp\u00f3lne przegl\u0105danie stron. Integracja z Microsoft Teams i Dynamics 365 umo\u017cliwia szybkie konsultacje z ekspertami.<br \/><strong><br \/>Copilot<\/strong> automatyzuje rutynowe zadania: tworzy transkrypcje i podsumowania rozm\u00f3w, pomaga w pisaniu e-maili, automatyzuje procesy i planowanie dzia\u0142a\u0144.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d80966 elementor-widget elementor-widget-text-editor\" data-id=\"5d80966\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dzi\u0119ki temu agenci mog\u0105 skupi\u0107 si\u0119 na trudniejszych sprawach, a \u015bredni czas obs\u0142ugi zg\u0142osze\u0144 mo\u017ce skr\u00f3ci\u0107 si\u0119 nawet o<strong> 40%. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0183888 elementor-widget elementor-widget-image\" data-id=\"0183888\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"445\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Customer-view-demo-in-Dynamics-365-Contact-Center.png\" class=\"attachment-large size-large wp-image-24166\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Customer-view-demo-in-Dynamics-365-Contact-Center.png 1020w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Customer-view-demo-in-Dynamics-365-Contact-Center-300x167.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Customer-view-demo-in-Dynamics-365-Contact-Center-768x427.png 768w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Customer-view-demo-in-Dynamics-365-Contact-Center-1000x556.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Customer-view-demo-in-Dynamics-365-Contact-Center-230x128.png 230w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Customer-view-demo-in-Dynamics-365-Contact-Center-350x195.png 350w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Customer-view-demo-in-Dynamics-365-Contact-Center-480x267.png 480w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d611cb elementor-widget elementor-widget-heading\" data-id=\"7d611cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sprawne zarz\u0105dzanie operacjami <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1d9b37 elementor-widget elementor-widget-text-editor\" data-id=\"f1d9b37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dynamics 365 Contact Center wspiera efektywne dzia\u0142anie contact center niezale\u017cnie od jego wielko\u015bci. Chmura zapewnia stabilno\u015b\u0107, dost\u0119pno\u015b\u0107 i \u0142atwe skalowanie w zale\u017cno\u015bci od potrzeb.<\/p><p>Raporty prognostyczne pomagaj\u0105 planowa\u0107 obsad\u0119 zespo\u0142\u00f3w, a bie\u017c\u0105ce raportowanie daje mened\u017cerom pe\u0142ny wgl\u0105d w liczb\u0119 zg\u0142osze\u0144, obci\u0105\u017cenie kana\u0142\u00f3w i status spraw.<\/p><p>Inteligentne przydzielanie zg\u0142osze\u0144 &#8211; w oparciu o kompetencje, dost\u0119pno\u015b\u0107 i aktualne obci\u0105\u017cenie agent\u00f3w &#8211; pozwala szybciej rozwi\u0105zywa\u0107 sprawy i poprawia jako\u015b\u0107 obs\u0142ugi.<\/p><p>Po zako\u0144czeniu kontaktu klienci mog\u0105 automatycznie otrzyma\u0107 ankiet\u0119 satysfakcji, a Copilot analizuje odpowiedzi i wskazuje obszary do dalszej poprawy.<\/p><p>Dzi\u0119ki funkcjom low-code zespo\u0142y mog\u0105 samodzielnie modyfikowa\u0107 scenariusze czatu i obs\u0142ugi g\u0142osowej, bez anga\u017cowania dzia\u0142u IT. Integracja z Power Platform umo\u017cliwia dodatkowo automatyzacj\u0119 proces\u00f3w.<\/p><p>Wed\u0142ug danych Forrester poprawa jako\u015bci obs\u0142ugi klient\u00f3w mo\u017ce prze\u0142o\u017cy\u0107 si\u0119 na ponad 1 mld USD dodatkowych przychod\u00f3w.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3965be5 elementor-widget elementor-widget-image\" data-id=\"3965be5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"692\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Screenshot-of-a-real-time-summary-report-for-D365-Contact-Center_.jpg\" class=\"attachment-large size-large wp-image-24167\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Screenshot-of-a-real-time-summary-report-for-D365-Contact-Center_.jpg 800w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Screenshot-of-a-real-time-summary-report-for-D365-Contact-Center_-300x260.jpg 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Screenshot-of-a-real-time-summary-report-for-D365-Contact-Center_-768x664.jpg 768w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Screenshot-of-a-real-time-summary-report-for-D365-Contact-Center_-230x199.jpg 230w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Screenshot-of-a-real-time-summary-report-for-D365-Contact-Center_-350x303.jpg 350w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/04\/Screenshot-of-a-real-time-summary-report-for-D365-Contact-Center_-480x415.jpg 480w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17ac04f elementor-widget elementor-widget-heading\" data-id=\"17ac04f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inteligentne kierowanie zg\u0142osze\u0144 <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7fa0d6 elementor-widget elementor-widget-text-editor\" data-id=\"a7fa0d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/netwiseglobal.com\/pl\/rozwiazania\/dynamics-365-contact-center\/\">Dynamics 365 Contact Center<\/a> wsp\u00f3\u0142pracuje z istniej\u0105c\u0105 infrastruktur\u0105 telekomunikacyjn\u0105 i systemami IT, umo\u017cliwiaj\u0105c sprawne zarz\u0105dzanie ruchem zg\u0142osze\u0144.<\/p><p>System informuje klient\u00f3w o czasie oczekiwania, pozwala zachowa\u0107 miejsce w kolejce lub um\u00f3wi\u0107 kontakt w dogodnym terminie i kanale. Te same zasady obowi\u0105zuj\u0105 w kana\u0142ach tekstowych i spo\u0142eczno\u015bciowych, zapewniaj\u0105c sp\u00f3jno\u015b\u0107 obs\u0142ugi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d61cd0 elementor-widget elementor-widget-heading\" data-id=\"1d61cd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zacznij korzysta\u0107 z Dynamics 365 Contact Center <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae82e7e elementor-widget elementor-widget-text-editor\" data-id=\"ae82e7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dynamics 365 Contact Center to nowoczesna platforma, kt\u00f3ra pomaga firmom znacz\u0105co poprawi\u0107 jako\u015b\u0107 obs\u0142ugi klienta. Dzi\u0119ki \u0142atwej integracji z istniej\u0105cymi systemami CRM i telekomunikacj\u0105 sprawdzi si\u0119 w organizacjach o r\u00f3\u017cnej skali i stopniu z\u0142o\u017cono\u015bci.<\/p><p>Sta\u0142e podnoszenie standard\u00f3w obs\u0142ugi i budowanie lojalno\u015bci klient\u00f3w to realna przewaga konkurencyjna. Je\u015bli chcesz unowocze\u015bni\u0107 swoje contact center &#8211; skontaktuj si\u0119 z nami i sprawd\u017a dost\u0119pne mo\u017cliwo\u015bci.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>W tym artykule przyjrzymy si\u0119, czym jest rozwi\u0105zanie Dynamics 365 Contact Center oraz w jaki spos\u00f3b mo\u017ce usprawni\u0107 obs\u0142ug\u0119 klienta w Twojej organizacji.<\/p>\n","protected":false},"author":21,"featured_media":20512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[104,107],"tags":[],"class_list":["post-24168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-dynamics-365-contact-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Podnie\u015b standard obs\u0142ugi klienta z Dynamics 365 Contact Center<\/title>\n<meta name=\"description\" content=\"In this article, we will look at what the Dynamics 365 Contact Center solution is and how it can improve your customer service operations\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/netwiseglobal.com\/pl\/blog\/podnies-standard-obslugi-klienta-z-dynamics-365-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Podnie\u015b standard obs\u0142ugi klienta z Dynamics 365 Contact Center\" \/>\n<meta property=\"og:description\" content=\"In this article, we will look at what the Dynamics 365 Contact Center solution is and how it can improve your customer service operations\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netwiseglobal.com\/pl\/blog\/podnies-standard-obslugi-klienta-z-dynamics-365-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Netwise - 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