{"id":24338,"date":"2025-12-29T15:44:48","date_gmt":"2025-12-29T14:44:48","guid":{"rendered":"https:\/\/netwiseglobal.com\/blog\/quality-evaluation-agent-in-dynamics-365-improving-customer-service-with-autonomous-ai\/"},"modified":"2026-01-12T11:19:03","modified_gmt":"2026-01-12T10:19:03","slug":"quality-evaluation-agent-w-dynamics-365-jak-autonomiczna-ai-podnosi-jakosc-obslugi-klienta","status":"publish","type":"post","link":"https:\/\/netwiseglobal.com\/pl\/blog\/quality-evaluation-agent-in-dynamics-365\/","title":{"rendered":"Quality Evaluation Agent w Dynamics 365 &#8211; jak autonomiczna AI podnosi jako\u015b\u0107 obs\u0142ugi klienta"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24338\" class=\"elementor elementor-24338 elementor-23985\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f04cb73 e-flex e-con-boxed e-con e-parent\" data-id=\"f04cb73\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-394bd8ef elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"394bd8ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do\u015bwiadczenie klienta to jeden z g\u0142\u00f3wnych powod\u00f3w, dla kt\u00f3rych klienci pozostaj\u0105 lojalni wobec marki &#8211; albo j\u0105 opuszczaj\u0105. Dzi\u015b firmy konkuruj\u0105 ju\u017c nie tyle cen\u0105, co jako\u015bci\u0105 obs\u0142ugi klienta.<\/p><p>Zespo\u0142y customer service mierz\u0105 si\u0119 jednak z rosn\u0105c\u0105 z\u0142o\u017cono\u015bci\u0105. Rozmowy prowadzone s\u0105 r\u00f3wnolegle przez e-mail, czat, telefon i media spo\u0142eczno\u015bciowe, cz\u0119sto w bardzo du\u017cej skali. Mened\u017cerowie musz\u0105 dba\u0107 o sp\u00f3jn\u0105 jako\u015b\u0107 obs\u0142ugi, ale r\u0119czne audyty s\u0105 czasoch\u0142onne, subiektywne i obejmuj\u0105 jedynie niewielk\u0105 cz\u0119\u015b\u0107 interakcji.<\/p><p>W tym miejscu pojawia si\u0119 monitoring jako\u015bci oparty na AI. Analizuj\u0105c znacznie wi\u0119cej rozm\u00f3w i wykrywaj\u0105c problemy na wczesnym etapie, zespo\u0142y mog\u0105 poprawia\u0107 jako\u015b\u0107 bez zwi\u0119kszania nak\u0142adu pracy manualnej. <strong>Microsoft Dynamics 365 Quality Evaluation Agent<\/strong> wspiera zespo\u0142y obs\u0142ugi klienta i contact center dok\u0142adnie w tym obszarze.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b239035 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b239035\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Czym jest Quality Evaluation Agent i jak dzia\u0142a?<\/h2><p>Quality Evaluation Agent (QEA) to narz\u0119dzie oparte na sztucznej inteligencji, kt\u00f3re automatycznie audytuje i ocenia zamkni\u0119te sprawy (Dynamics 365 Customer Service) oraz rozmowy z klientami (Dynamics 365 Contact Center) na podstawie zdefiniowanych standard\u00f3w jako\u015bci.<\/p><p>Dzi\u0119ki temu ka\u017cda interakcja spe\u0142nia wewn\u0119trzne kryteria jako\u015bci bez konieczno\u015bci r\u0119cznej kontroli.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bda5c11 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bda5c11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rozwi\u0105zanie ogranicza op\u00f3\u017anienia, usprawnia operacje i odci\u0105\u017ca agent\u00f3w w codziennej pracy, daj\u0105c im przestrze\u0144 na obs\u0142ug\u0119 trudniejszych spraw. Dost\u0119pna jest zar\u00f3wno pe\u0142na automatyzacja, jak i automatyzacja z udzia\u0142em agenta, <strong>oparta na procesach akceptacji.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30139a30 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"30139a30\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142512.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjQzMzQsInVybCI6Imh0dHBzOlwvXC9uZXR3aXNlZ2xvYmFsLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTJcL1pyenV0LWVrcmFudS0yMDI1LTEyLTE2LTE0MjUxMi5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"543\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142512-1024x695.png\" class=\"attachment-large size-large wp-image-24334\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142512-1024x695.png 1024w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142512-300x204.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142512-768x521.png 768w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142512.png 1289w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Enabling the Agent<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0ff423 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a0ff423\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Kluczowe funkcje Quality Evaluation Agent<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d1cd6c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0d1cd6c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Automatyczne audyty jako\u015bci<\/h4><ul><li data-start=\"1401\" data-end=\"1458\"><p data-start=\"1403\" data-end=\"1458\">Automatyczna analiza zako\u0144czonych spraw i rozm\u00f3w<\/p><\/li><li data-start=\"1459\" data-end=\"1516\"><p data-start=\"1461\" data-end=\"1516\">Przyznawanie oceny jako\u015bci w skali od 0 do 100<\/p><\/li><li data-start=\"1459\" data-end=\"1516\"><p data-start=\"1461\" data-end=\"1516\">Weryfikacja zgodno\u015bci z okre\u015blonymi kryteriami jako\u015bci\/p&gt;<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-062471c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"062471c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Konfigurowalny model oceny<\/h4>\n<h5>Kryteria oceny<\/h5>\n<ul>\n \t<li data-start=\"1401\" data-end=\"1458\">\n<p data-start=\"1403\" data-end=\"1458\">Definiowanie sekcji, takich jak empatia, poprawno\u015b\u0107 merytoryczna czy zgodno\u015b\u0107 z procedurami<\/p>\n<\/li>\n \t<li data-start=\"1459\" data-end=\"1516\">\n<p data-start=\"1461\" data-end=\"1516\">Stosowanie pyta\u0144 o r\u00f3\u017cnej wadze, kt\u00f3re odzwierciedlaj\u0105 priorytety biznesowe.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce9cbb9 elementor-widget elementor-widget-heading\" data-id=\"ce9cbb9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Plany ewaluacji<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7603d0b elementor-widget elementor-widget-text-editor\" data-id=\"7603d0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li data-start=\"1558\" data-end=\"1602\">\n<p data-start=\"1560\" data-end=\"1602\">Okre\u015blenie cz\u0119stotliwo\u015bci ocen (np. codziennie, co tydzie\u0144)<\/p>\n<\/li>\n \t<li data-start=\"1603\" data-end=\"1647\">\n<p data-start=\"1605\" data-end=\"1647\">Wyb\u00f3r kana\u0142\u00f3w (sprawy lub rozmowy)<\/p>\n<\/li>\n \t<li data-start=\"1648\" data-end=\"1707\">\n<p data-start=\"1650\" data-end=\"1707\">Definiowanie wyzwalaczy (zamkni\u0119cie sprawy, zako\u0144czenie rozmowy)<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ab2b1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"21ab2b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Wgl\u0105d w czasie rzeczywistym dla prze\u0142o\u017conych<\/h4><ul><li data-start=\"1771\" data-end=\"1798\"><p data-start=\"1773\" data-end=\"1798\">Monitorowanie aktywnych sesji<\/p><\/li><li data-start=\"1799\" data-end=\"1858\"><p data-start=\"1801\" data-end=\"1858\">Podgl\u0105d ocen jako\u015bci i analizy sentymentu w czasie rzeczywistym<\/p><\/li><li data-start=\"1859\" data-end=\"1895\"><p data-start=\"1861\" data-end=\"1895\">Wczesna identyfikacja obszar\u00f3w do poprawy<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62e6503 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"62e6503\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Jak dzia\u0142a Quality Evaluation Agent?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed33109 elementor-widget elementor-widget-heading\" data-id=\"ed33109\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Krok 1. Zdefiniuj standardy jako\u015bci\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1948d95 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1948d95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDefiniowanie kryteri\u00f3w o zr\u00f3\u017cnicowanej wadze, zgodnych z celami obs\u0142ugi klienta.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0f58c0 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"f0f58c0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142334.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Zrzut ekranu 2025-12-16 142334\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjQzMzUsInVybCI6Imh0dHBzOlwvXC9uZXR3aXNlZ2xvYmFsLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTJcL1pyenV0LWVrcmFudS0yMDI1LTEyLTE2LTE0MjMzNC5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"593\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142334.png\" class=\"attachment-large size-large wp-image-24335\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142334.png 986w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142334-300x222.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142334-768x569.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Setting up evaluation criteria<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9270d5c elementor-widget elementor-widget-heading\" data-id=\"9270d5c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Krok 2. Zbuduj plany ewaluacji\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f414d0 elementor-widget elementor-widget-text-editor\" data-id=\"8f414d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWyb\u00f3r kana\u0142\u00f3w, cz\u0119stotliwo\u015bci oraz zakresu ocen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19103ab elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"19103ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142418.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjQzMzYsInVybCI6Imh0dHBzOlwvXC9uZXR3aXNlZ2xvYmFsLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTJcL1pyenV0LWVrcmFudS0yMDI1LTEyLTE2LTE0MjQxOC5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"524\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142418-1024x671.png\" class=\"attachment-large size-large wp-image-24336\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142418-1024x671.png 1024w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142418-300x197.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142418-768x503.png 768w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/Zrzut-ekranu-2025-12-16-142418.png 1071w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Creating the evaluation plan<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd7bd0 elementor-widget elementor-widget-heading\" data-id=\"dcd7bd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Krok 3. Aktywuj agenta\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a56aa28 elementor-widget elementor-widget-text-editor\" data-id=\"a56aa28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tQEA dzia\u0142a w tle i automatycznie ocenia interakcje.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f373d0 elementor-widget elementor-widget-heading\" data-id=\"6f373d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Krok 4. Analizuj dashboardy i wnioski\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d81b885 elementor-widget elementor-widget-text-editor\" data-id=\"d81b885\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPrze\u0142o\u017ceni maj\u0105 dost\u0119p do raport\u00f3w, ocen oraz rekomendacji usprawnie\u0144.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8fabe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0a8fabe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Warto\u015b\u0107 biznesowa, dobre praktyki i kluczowe aspekty<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-362862b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"362862b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Korzy\u015bci biznesowe<\/h3><ul><li><strong>Skalowalne zarz\u0105dzanie jako\u015bci\u0105<\/strong> &#8211; sp\u00f3jne i obiektywne oceny wszystkich interakcji<\/li><li><strong>Coaching oparty na danych<\/strong> &#8211; rekomendacje AI wspieraj\u0105ce rozw\u00f3j agent\u00f3w<\/li><li><strong>Zgodno\u015b\u0107 i ograniczenie ryzyka<\/strong> &#8211; wczesne wykrywanie luk w procedurach i ryzyk SLA<\/li><li><strong>Jednolite podej\u015bcie<\/strong> &#8211; wsp\u00f3lna metodologia oceny spraw i rozm\u00f3w<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f45311c elementor-widget elementor-widget-heading\" data-id=\"f45311c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Dobre praktyki wdro\u017ceniowe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ddf584 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1ddf584\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Zacznij od jasnych cel\u00f3w jako\u015bciowych<\/h4>\n<ul>\n \t<li>Zdefiniuj, czym jest \u201ejako\u015b\u0107\u201d w Twojej organizacji<\/li>\n \t<li>Skup si\u0119 na mierzalnych aspektach, takich jak zgodno\u015b\u0107, empatia czy trafno\u015b\u0107 rozwi\u0105za\u0144<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f89d6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e0f89d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Projektuj zbalansowane kryteria oceny<\/h4><ul><li>Unikaj zbyt du\u017cej liczby pyta\u0144 w planach ewaluacji<\/li><li>Skoncentruj si\u0119 na obszarach o najwi\u0119kszym wp\u0142ywie i nadaj im odpowiednie wagi<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d16971 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6d16971\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Przetestuj rozwi\u0105zanie przed skalowaniem<\/h4><ul><li>Rozpocznij od niewielkiej liczby spraw lub rozm\u00f3w<\/li><li>Dostosuj kryteria i wagi na podstawie pierwszych wynik\u00f3w<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfd4139 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cfd4139\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Monitoruj zu\u017cycie kredyt\u00f3w Copilot<\/h4><p>QEA wykorzystuje kredyty Copilot<\/p><p>Regularnie kontroluj zu\u017cycie i dopasuj je do strategii licencyjnej, aby unikn\u0105\u0107 nieprzewidzianych koszt\u00f3w<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a963d9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7a963d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Wykorzystuj wnioski do szkole\u0144<\/h4><ul><li>Korzystaj z szczeg\u00f3\u0142owego feedbacku do rozwoju agent\u00f3w<\/li><li>Wzmacniaj mocne strony i eliminuj s\u0142abo\u015bci dzi\u0119ki konkretnym rekomendacjom<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71d59ee elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"71d59ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Regularnie aktualizuj model oceny<\/h4><ul><li>Oczekiwania klient\u00f3w si\u0119 zmieniaj\u0105<\/li><li>Okresowo aktualizuj kryteria i plany ewaluacji<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0623fdf elementor-widget elementor-widget-heading\" data-id=\"0623fdf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wa\u017cne kwestie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88f466d elementor-widget elementor-widget-heading\" data-id=\"88f466d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Kredyty Copilot\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c3dbe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a1c3dbe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Quality Evaluation Agent zu\u017cywa kredyty<\/strong> &#8211; zaplanuj ich wykorzystanie z wyprzedzeniem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13868c8 elementor-widget elementor-widget-heading\" data-id=\"13868c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Zgodno\u015b\u0107 z przepisami i prywatno\u015b\u0107\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43c00be elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"43c00be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNarz\u0119dzie jest przeznaczone do cel\u00f3w rozwojowych i coachingowych, a nie do podejmowania decyzji kadrowych. Nale\u017cy zapewni\u0107 pe\u0142n\u0105 transparentno\u015b\u0107 i zgodno\u015b\u0107 z przepisami prawa.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6be54a elementor-widget elementor-widget-heading\" data-id=\"f6be54a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Dost\u0119pno\u015b\u0107 i roadmapa\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2879cc elementor-widget elementor-widget-text-editor\" data-id=\"f2879cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Quality Evaluation Agent<\/strong> jest obecnie w wersji Preview.<br \/>Od pa\u017adziernika 2025 dost\u0119pny do test\u00f3w dla spraw i rozm\u00f3w.<\/li><li>Globalna dost\u0119pno\u015b\u0107 planowana jest od stycznia 2026 dla wszystkich wdro\u017ce\u0144 Dynamics 365 Customer Service i Contact Center.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f29e494 elementor-widget elementor-widget-heading\" data-id=\"f29e494\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Najwa\u017cniejsze wnioski<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9514b0 elementor-widget elementor-widget-text-editor\" data-id=\"a9514b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"3655\" data-end=\"3700\"><p data-start=\"3657\" data-end=\"3700\">QEA automatyzuje ocen\u0119 jako\u015bci w du\u017cej skali<\/p><\/li><li data-start=\"3701\" data-end=\"3754\"><p data-start=\"3703\" data-end=\"3754\">Zapewnia obiektywne oceny i praktyczne rekomendacje<\/p><\/li><li data-start=\"3755\" data-end=\"3793\"><p data-start=\"3757\" data-end=\"3793\">Pozwala agentom skupi\u0107 si\u0119 na kliencie<\/p><\/li><li data-start=\"3794\" data-end=\"3830\"><p data-start=\"3796\" data-end=\"3830\">Wymaga \u015bwiadomego planowania kredyt\u00f3w Copilot<\/p><\/li><\/ul><p data-start=\"91\" data-end=\"310\">Podobnie jak wcze\u015bniejsze agenty, tak\u017ce ten pomaga organizacjom domyka\u0107 istniej\u0105ce luki. Podczas gdy konsultanci koncentruj\u0105 si\u0119 na tym, co najwa\u017cniejsze &#8211; realnym wsparciu klient\u00f3w &#8211; firma zyskuje dodatkowe warstwy kontroli i optymalizacji.<\/p><p>Tak jak w przypadku zamykania spraw, follow-up\u00f3w czy zarz\u0105dzania wiedz\u0105, kolejne elementy obs\u0142ugi klienta mog\u0105 by\u0107 realizowane przy znacznie mniejszym zaanga\u017cowaniu czasu po stronie cz\u0142owieka..<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Odkryj, jak Dynamics 365 Quality Evaluation Agent wykorzystuje AI do oceny interakcji z klientami, podnoszenia jako\u015bci obs\u0142ugi oraz wspierania coachingu opartego na danych.<\/p>\n","protected":false},"author":16,"featured_media":24337,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-24338","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quality Evaluation Agent w Dynamics 365 - jak autonomiczna AI podnosi jako\u015b\u0107 obs\u0142ugi klienta<\/title>\n<meta name=\"description\" content=\"Odkryj, jak Dynamics 365 Quality Evaluation Agent wykorzystuje AI do oceny interakcji z klientami, podnoszenia jako\u015bci obs\u0142ugi oraz wspierania coachingu opartego na danych.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/netwiseglobal.com\/pl\/blog\/quality-evaluation-agent-in-dynamics-365\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality Evaluation Agent w Dynamics 365 - jak autonomiczna AI podnosi jako\u015b\u0107 obs\u0142ugi klienta\" \/>\n<meta property=\"og:description\" content=\"Odkryj, jak Dynamics 365 Quality Evaluation Agent wykorzystuje AI do oceny interakcji z klientami, podnoszenia jako\u015bci obs\u0142ugi oraz wspierania coachingu opartego na danych.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netwiseglobal.com\/pl\/blog\/quality-evaluation-agent-in-dynamics-365\/\" \/>\n<meta property=\"og:site_name\" content=\"Netwise - 7-time Dynamics 365 Partner of the Year\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-29T14:44:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-12T10:19:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/quality-evaluation-agent-300x300.png\" \/>\n<meta name=\"author\" content=\"pawel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"pawel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/netwiseglobal.com\/pl\/blog\/quality-evaluation-agent-in-dynamics-365\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/netwiseglobal.com\/pl\/blog\/quality-evaluation-agent-in-dynamics-365\/\"},\"author\":{\"name\":\"pawel\",\"@id\":\"https:\/\/netwiseglobal.com\/pl\/#\/schema\/person\/388be0b60755384265c233d2898cfc04\"},\"headline\":\"Quality Evaluation Agent w Dynamics 365 &#8211; 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