{"id":24351,"date":"2025-12-03T10:16:34","date_gmt":"2025-12-03T09:16:34","guid":{"rendered":"https:\/\/netwiseglobal.com\/blog\/let-ai-agents-send-follow-ups-and-close-cases-automatically\/"},"modified":"2026-01-09T16:10:08","modified_gmt":"2026-01-09T15:10:08","slug":"let-ai-agents-send-follow-ups-and-close-cases-automatically","status":"publish","type":"post","link":"https:\/\/netwiseglobal.com\/pl\/blog\/let-ai-agents-send-follow-ups-and-close-cases-automatically\/","title":{"rendered":"Pozw\u00f3l agentom AI automatycznie wysy\u0142a\u0107 follow-upy i zamyka\u0107 sprawy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24351\" class=\"elementor elementor-24351 elementor-18741\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f04cb73 e-flex e-con-boxed e-con e-parent\" data-id=\"f04cb73\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-394bd8ef elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"394bd8ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na dzisiejszym konkurencyjnym rynku to w\u0142a\u015bnie do\u015bwiadczenie klienta bardzo cz\u0119sto decyduje o przewadze firmy. Szybkie i sprawne zarz\u0105dzanie sprawami (Case management) jest jego kluczowym elementem &#8211; umo\u017cliwia terminowe rozwi\u0105zywanie problem\u00f3w, ogranicza frustracj\u0119 i zwi\u0119ksza satysfakcj\u0119 klient\u00f3w.<\/p><p>Dzi\u0119ki trwaj\u0105cej rewolucji AI Microsoft na nowo definiuje spos\u00f3b dzia\u0142ania system\u00f3w CRM oraz interakcj\u0119 u\u017cytkownik\u00f3w z tymi narz\u0119dziami. W Dynamics 365 Customer Service agent\u00f3w wspiera na co dzie\u0144 kilka asyst AI, takich jak Copilot, <strong>Knowledge Management Agent <\/strong>czy <strong>Case Management Agent<\/strong> &#8211; b\u0119d\u0105cy g\u0142\u00f3wnym bohaterem tego artyku\u0142u.<\/p><p><strong>Od listopada 2025 roku Case Management Agent<\/strong> potrafi automatycznie tworzy\u0107 sprawy, aktualizowa\u0107 je, proponowa\u0107 rozwi\u0105zania, a tak\u017ce &#8211; co jest najnowszym rozszerzeniem &#8211; obs\u0142ugiwa\u0107 follow-upy oraz zamykanie spraw. Ta funkcjonalno\u015b\u0107 oparta na AI eliminuje powtarzalne czynno\u015bci, ogranicza prac\u0119 manualn\u0105 i zapewnia sp\u00f3jn\u0105, jasn\u0105 komunikacj\u0119 z klientami.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30139a30 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"30139a30\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/01-1-1000x499-1.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"01-1-1000x499\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjAyMDksInVybCI6Imh0dHBzOlwvXC9uZXR3aXNlZ2xvYmFsLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTJcLzAxLTEtMTAwMHg0OTktMS5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"399\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/01-1-1000x499-1.png\" class=\"attachment-large size-large wp-image-20209\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/01-1-1000x499-1.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/01-1-1000x499-1-300x150.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/01-1-1000x499-1-768x383.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40f39345 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"40f39345\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tRozwi\u0105zywanie spraw\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b239035 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b239035\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Jak Case Management Agent wspiera follow-upy i zamykanie spraw?<\/h2>\nW typowym cyklu \u017cycia sprawy jednym z najwi\u0119kszych problem\u00f3w jest brak odpowiedzi ze strony klienta. Po otrzymaniu ostatecznej propozycji rozwi\u0105zania klienci cz\u0119sto przestaj\u0105 reagowa\u0107 \u2014 a zobowi\u0105zania SLA wci\u0105\u017c pozostaj\u0105 aktywne, podczas gdy agenci czekaj\u0105 na odpowied\u017a.\n\nCase Management Agent rozwi\u0105zuje ten problem, automatyzuj\u0105c dwa kluczowe etapy:\n<ul>\n \t<li><strong>Follow-up <\/strong>&#8211; automatyczne wysy\u0142anie wiadomo\u015bci e-mail po osi\u0105gni\u0119ciu etapu rozwi\u0105zania sprawy.<\/li>\n \t<li><strong>Zamkni\u0119cie<\/strong> &#8211; automatyczne zamykanie spraw na podstawie regu\u0142, je\u015bli klient nie odpowiada<\/strong> Closes Cases based on rules if the customer doesn\u2019t respond.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bda5c11 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bda5c11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dzi\u0119ki temu z<strong>mniejszaj\u0105 si\u0119 op\u00f3\u017anienia, ro\u015bnie efektywno\u015b\u0107 operacyjna<\/strong>, a agenci zyskuj\u0105 wi\u0119cej czasu na obs\u0142ug\u0119 bardziej z\u0142o\u017conych spraw. Mo\u017cesz wybra\u0107 pe\u0142n\u0105 automatyzacj\u0119 lub model, w kt\u00f3rym decyzje pozostaj\u0105 po stronie agenta z <strong>mechanizmem zatwierdzania.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0ff423 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a0ff423\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Jak to dzia\u0142a?<\/h2>\nFunkcje follow-upu i zamykania spraw s\u0105 wbudowane w Case Management Agent i opieraj\u0105 si\u0119 na prostym modelu:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-732be1c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"732be1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. Automatyzacja oparta na regu\u0142ach<\/h3><p>Administratorzy definiuj\u0105, kiedy i w jaki spos\u00f3b maj\u0105 by\u0107 realizowane follow-upy, w tym:<\/p><ul><li data-start=\"2446\" data-end=\"2487\"><p data-start=\"2448\" data-end=\"2487\">wyzwalacze oparte na statusie sprawy,<\/p><\/li><li data-start=\"2488\" data-end=\"2515\"><p data-start=\"2490\" data-end=\"2515\">liczb\u0119 pr\u00f3b follow-upu,<\/p><\/li><li data-start=\"2516\" data-end=\"2557\"><p data-start=\"2518\" data-end=\"2557\">odst\u0119py czasowe mi\u0119dzy wiadomo\u015bciami,<\/p><\/li><li data-start=\"2558\" data-end=\"2601\"><p data-start=\"2560\" data-end=\"2601\">szablony e-maili u\u017cywane w komunikacji.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d1cd6c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0d1cd6c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>2. Poziomy automatyzacji<\/h3><p>Mo\u017cesz zdecydowa\u0107 o poziomie automatyzacji i zakresie udzia\u0142u agenta:<\/p><ul><li data-start=\"2684\" data-end=\"2764\"><p data-start=\"2686\" data-end=\"2764\"><strong data-start=\"2686\" data-end=\"2709\">Pe\u0142na automatyzacja<\/strong> &#8211; AI samodzielnie wysy\u0142a wiadomo\u015bci i zamyka sprawy.<\/p><\/li><li data-start=\"2765\" data-end=\"2883\"><p data-start=\"2767\" data-end=\"2883\"><strong data-start=\"2767\" data-end=\"2794\">Cz\u0119\u015bciowa automatyzacja<\/strong> &#8211; AI przygotowuje tre\u015b\u0107 i proponuje zamkni\u0119cie, ale wymaga zatwierdzenia przez agenta.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ab2b1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"21ab2b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>3. \u015aledzenie interakcji z klientem<\/h3><ul><li data-start=\"2926\" data-end=\"3006\"><p data-start=\"2928\" data-end=\"3006\">Wiadomo\u015bci generowane przez AI s\u0105 widoczne bezpo\u015brednio na osi czasu sprawy.<\/p><\/li><li data-start=\"3007\" data-end=\"3079\"><p data-start=\"3009\" data-end=\"3079\">Agenci otrzymuj\u0105 karty sugestii z rekomendowanymi kolejnymi krokami.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3198a45 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3198a45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>4. Inteligentne zamykanie spraw<\/h3><p>Po osi\u0105gni\u0119ciu maksymalnej liczby follow-up\u00f3w sprawa jest automatycznie oznaczana jako rozwi\u0105zana, a wszystkie powi\u0105zane aktywno\u015bci zostaj\u0105 zamkni\u0119te.<\/p><p>Najwa\u017cniejsze:<\/p><p><strong>Case Management Agent <\/strong>rozumie odpowiedzi klient\u00f3w.<br \/><br \/>Je\u015bli klient odpowie np. \u201eDzi\u0119kuj\u0119, to dzia\u0142a\u201d, agent automatycznie zamknie spraw\u0119 i anuluje zaplanowane follow-upy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62e6503 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"62e6503\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Jak skonfigurowa\u0107 funkcj\u0119?<\/h2><p>Obs\u0142uga follow-up\u00f3w i zamykania spraw jest konfigurowana w <strong>Copilot Service Admin Center<\/strong>.<\/p><p><strong>Wymagania wst\u0119pne<\/strong><\/p><p data-start=\"3619\" data-end=\"3635\">Musisz posiada\u0107:<\/p><ul data-start=\"3636\" data-end=\"3816\"><li data-start=\"3636\" data-end=\"3703\"><p data-start=\"3638\" data-end=\"3703\">rol\u0119 <strong data-start=\"3643\" data-end=\"3671\">Customer Service Manager<\/strong> lub <strong data-start=\"3676\" data-end=\"3700\">System Administrator<\/strong>,<\/p><\/li><li data-start=\"3704\" data-end=\"3753\"><p data-start=\"3706\" data-end=\"3753\">u\u017cytkownika aplikacyjnego do wysy\u0142ki e-maili,<\/p><\/li><li data-start=\"3754\" data-end=\"3816\"><p data-start=\"3756\" data-end=\"3816\">w\u0142\u0105czone szablony Copilot oraz konfiguracj\u0119 poczty e-mail.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1948d95 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1948d95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Kroki konfiguracji<\/strong><\/p><ol><li data-start=\"3842\" data-end=\"3894\"><p data-start=\"3845\" data-end=\"3894\">Przejd\u017a do <strong data-start=\"3856\" data-end=\"3892\">Customer Support &gt; Case Settings<\/strong><\/p><\/li><li data-start=\"3895\" data-end=\"3940\"><p data-start=\"3898\" data-end=\"3940\">Wybierz <strong data-start=\"3906\" data-end=\"3938\">Manage Case Management Agent<\/strong><\/p><\/li><li data-start=\"3941\" data-end=\"3993\"><p data-start=\"3944\" data-end=\"3993\">W\u0142\u0105cz <strong data-start=\"3950\" data-end=\"3991\">Autonomous Case Follow-Up and Closure<\/strong><\/p><\/li><li data-start=\"3994\" data-end=\"4186\"><p data-start=\"3997\" data-end=\"4011\">Utw\u00f3rz regu\u0142\u0119:<\/p><ul data-start=\"4015\" data-end=\"4186\"><li data-start=\"4015\" data-end=\"4054\"><p data-start=\"4017\" data-end=\"4054\">okre\u015bl warunki (np. pow\u00f3d statusu),<\/p><\/li><li data-start=\"4058\" data-end=\"4091\"><p data-start=\"4060\" data-end=\"4091\">wybierz poziom automatyzacji,<\/p><\/li><li data-start=\"4095\" data-end=\"4142\"><p data-start=\"4097\" data-end=\"4142\">ustaw liczb\u0119 follow-up\u00f3w i odst\u0119py czasowe,<\/p><\/li><li data-start=\"4146\" data-end=\"4186\"><p data-start=\"4148\" data-end=\"4186\">przypisz istniej\u0105ce szablony e-mail.<\/p><\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7a84d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac7a84d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Konfiguracj\u0119 mo\u017cna prowadzi\u0107 osobno dla r\u00f3\u017cnych linii biznesowych. Wiele organizacji zaczyna od niewielkiego zakresu np. wybranego segmentu klient\u00f3w, a nast\u0119pnie rozszerza u\u017cycie po analizie wynik\u00f3w. W dowolnym momencie mo\u017cna te\u017c prze\u0142\u0105czy\u0107 tryb na wymagaj\u0105cy akceptacji agenta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0f58c0 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"f0f58c0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"02-1-1000x499\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjAyMTAsInVybCI6Imh0dHBzOlwvXC9uZXR3aXNlZ2xvYmFsLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTJcLzAyLTEtMTAwMHg0OTktMS5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"399\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1.png\" class=\"attachment-large size-large wp-image-20210\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1-300x150.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1-768x383.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eadc574 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"eadc574\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKonfiguracja funkcji follow-up\u00f3w i zamykania spraw\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19103ab elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"19103ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"02-1-1000x499\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjAyMTAsInVybCI6Imh0dHBzOlwvXC9uZXR3aXNlZ2xvYmFsLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTJcLzAyLTEtMTAwMHg0OTktMS5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"399\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1.png\" class=\"attachment-large size-large wp-image-20210\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1-300x150.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/12\/02-1-1000x499-1-768x383.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deedabe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"deedabe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKonfiguracja regu\u0142\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8fabe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0a8fabe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Dlaczego to ma znaczenie?<\/h2><p>Obs\u0142uga klienta od zawsze polega\u0142a na szybkim i skutecznym rozwi\u0105zywaniu problem\u00f3w &#8211; zar\u00f3wno z perspektywy klienta, jak i firmy. Z czasem pojawi\u0142y si\u0119 KPI, takie jak SLA, kt\u00f3re pozwalaj\u0105 mierzy\u0107 efektywno\u015b\u0107, jednak pewne bol\u0105czki operacyjne pozosta\u0142y, zw\u0142aszcza powtarzalne czynno\u015bci obci\u0105\u017caj\u0105ce agent\u00f3w.<\/p><p><strong>AI to zmienia.<\/strong><br \/>Wysy\u0142anie follow-up\u00f3w, tworzenie tre\u015bci na podstawie wcze\u015bniejszych wiadomo\u015bci, pilnowanie momentu zamkni\u0119cia sprawy &#8211; ka\u017cda z tych czynno\u015bci zajmuje niewiele czasu, ale w skali setek lub tysi\u0119cy spraw dziennie oznacza ogromne obci\u0105\u017cenie.<\/p><p>W\u0142a\u015bnie tu wkraczaj\u0105 agenci AI: przejmuj\u0105 powtarzalne zadania i pozwalaj\u0105 agentom skupi\u0107 si\u0119 na tym, co najwa\u017cniejsze, realnej pomocy klientom i rozwi\u0105zywaniu z\u0142o\u017conych problem\u00f3w.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-362862b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"362862b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Korzy\u015bci dla firm<\/h3><ul><li data-start=\"5285\" data-end=\"5355\"><p data-start=\"5287\" data-end=\"5355\"><strong data-start=\"5287\" data-end=\"5309\">Wy\u017csza efektywno\u015b\u0107<\/strong> &#8211; mniej pracy manualnej po stronie agent\u00f3w.<\/p><\/li><li data-start=\"5356\" data-end=\"5441\"><p data-start=\"5358\" data-end=\"5441\"><strong data-start=\"5358\" data-end=\"5382\">Sp\u00f3jno\u015b\u0107 komunikacji<\/strong> &#8211; ka\u017cdy klient otrzymuje jasne i standardowe informacje.<\/p><\/li><li data-start=\"5442\" data-end=\"5528\"><p data-start=\"5444\" data-end=\"5528\"><strong data-start=\"5444\" data-end=\"5471\">Szybsze zamykanie spraw<\/strong> &#8211; sprawy ko\u0144cz\u0105 si\u0119 automatycznie po spe\u0142nieniu regu\u0142.<\/p><\/li><li data-start=\"5529\" data-end=\"5607\"><p data-start=\"5531\" data-end=\"5607\"><strong data-start=\"5531\" data-end=\"5563\">Lepsze do\u015bwiadczenie klienta<\/strong> &#8211; terminowe i przewidywalne aktualizacje.<\/p><\/li><li data-start=\"5608\" data-end=\"5692\"><p data-start=\"5610\" data-end=\"5692\"><strong data-start=\"5610\" data-end=\"5629\">Lepsze insighty<\/strong> &#8211; analityka oparta na AI wspieraj\u0105ca optymalizacj\u0119 proces\u00f3w.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ddf584 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1ddf584\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Wymagania licencyjne<\/h4><p>Aby korzysta\u0107 z funkcji Case Management Agent, w tym follow-up\u00f3w i zamykania spraw, wymagane jest jedno z poni\u017cszych licencji:<\/p><ul><li><strong>Dynamics 365 Customer Service Enterprise<\/strong><\/li><li><strong>Dynamics 365 Customer Service Premium<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c3dbe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a1c3dbe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dodatkowo, poniewa\u017c agent dzia\u0142a w modelu <strong>Pay-As-You-Go<\/strong>, tenant musi posiada\u0107 dost\u0119pne Copilot Credits lub aktywny plan PAYG.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sprawd\u017a, jak agenci AI w Dynamics 365 automatyzuj\u0105 follow-upy, proponuj\u0105 rozwi\u0105zania i automatycznie zamykaj\u0105 sprawy, usprawniaj\u0105c obs\u0142ug\u0119 klienta.<\/p>\n","protected":false},"author":16,"featured_media":20211,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-24351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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