{"id":3758,"date":"2022-02-23T19:49:57","date_gmt":"2022-02-23T18:49:57","guid":{"rendered":"https:\/\/netwiseapp.huszal.com\/?p=3758"},"modified":"2025-12-21T23:44:56","modified_gmt":"2025-12-21T22:44:56","slug":"nowosci-w-microsoft-dynamics-365-customer-service-wave-1-2022","status":"publish","type":"post","link":"https:\/\/netwiseglobal.com\/pl\/blog\/nowosci-w-microsoft-dynamics-365-customer-service-wave-1-2022\/","title":{"rendered":"Nowo\u015bci w Microsoft Dynamics 365 Customer Service \u2013 Wave 1 2022"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3758\" class=\"elementor elementor-3758\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-662804a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"662804a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a284ec0\" data-id=\"a284ec0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e16d016 elementor-widget elementor-widget-image\" data-id=\"e16d016\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"300\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default-1024x384.jpeg\" class=\"attachment-large size-large wp-image-3760\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default-1024x384.jpeg 1024w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default-300x113.jpeg 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default-768x288.jpeg 768w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default-1000x375.jpeg 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default-230x86.jpeg 230w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default-350x131.jpeg 350w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default-480x180.jpeg 480w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Naglowek-na-blog-1200x600-px-5-e1645618559253-1200x450-c-default.jpeg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d8898 elementor-widget elementor-widget-heading\" data-id=\"50d8898\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Microsoft po raz kolejny przesuwa granic\u0119 w Obs\u0142udze Klienta\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc455bb elementor-widget elementor-widget-text-editor\" data-id=\"dc455bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><p>\u017badna z dziedzin biznesu nie uleg\u0142a tak wielkim zmianom w okresie pandemii jak obs\u0142uga klienta. Sytuacja zmusi\u0142a miliony ludzi do pozostania w domach, ale nie zmniejszy\u0142a ich codziennych potrzeb.\u00a0<strong>Zamkni\u0119cie wielu ga\u0142\u0119zi gospodarki zaowocowa\u0142o przeniesieniem do sieci us\u0142ug, kt\u00f3re do tej pory uwa\u017cane by\u0142y za niezdatne do wdro\u017cenia online.<\/strong>\u00a0Ca\u0142a Obs\u0142uga Klienta r\u00f3wnie\u017c przenios\u0142a si\u0119 do sieci i to tam dzi\u015b wa\u017c\u0105 si\u0119 losy wielu firm. Od tego jak sprawna i merytoryczna b\u0119dzie obs\u0142uga Klienta, zale\u017cy dzi\u015b nie tylko jego utrzymanie, ale r\u00f3wnie\u017c stabilno\u015b\u0107 marki.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-57ac293 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57ac293\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7ef74b0\" data-id=\"7ef74b0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c3d90c elementor-widget elementor-widget-text-editor\" data-id=\"4c3d90c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft w Wave 1 2022 podaje na tacy zmiany w\u00a0<strong>Dynamics 365 Customer Service<\/strong>, kt\u00f3re wykraczaj\u0105 poza rozumiane dobre praktyki i wyznaczaj\u0105\u00a0<strong>nowe trendy w obs\u0142udze Klienta.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b654ff0 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"b654ff0\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"212\" height=\"110\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2023\/02\/22.png\" class=\"attachment-large size-large wp-image-20550\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8e8cb elementor-widget elementor-widget-text-editor\" data-id=\"8e8e8cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><p>Komunikacja mailowa to absolutna podstawa w relacjach z Klientami, zar\u00f3wno potencjalnymi, o kt\u00f3rych wiemy niewiele, jak i sta\u0142ymi z bogat\u0105 histori\u0105. Wiosenna\u00a0<strong>aktualizacja Dynamics 365 Customer Service przyniesie jeszcze wi\u0119ksze bogactwo szablon\u00f3w<\/strong>, kt\u00f3re pozwol\u0105 na tworzenie sp\u00f3jnych, profesjonalnych i wst\u0119pnie sformatowanych wiadomo\u015bci, dostosowanych do grup Klient\u00f3w oraz sytuacji.<strong>\u00a0Zaoszcz\u0119dzi to zdecydowanie czas<\/strong>\u00a0po\u015bwi\u0119cany na wysy\u0142anie powtarzaj\u0105cych si\u0119 tre\u015bci do wielu r\u00f3\u017cnych odbiorc\u00f3w i wzbogaci jej personalizacj\u0119 w zale\u017cno\u015bci od preferencji danej grupy.\u00a0 Troch\u0119 p\u00f3\u017aniej, bo w lipcu 2022 dostaniemy od Microsoft kolejn\u0105 aktualizacj\u0119, kt\u00f3ra skupi si\u0119 na\u00a0<strong>ulepszeniu samodzielnego tworzenia szablon\u00f3w<\/strong>. Zaawansowany projektant tre\u015bci zapewni mo\u017cliwo\u015b\u0107 budowania z wielu responsywnych uk\u0142ad\u00f3w, dostosowanych do ka\u017cdego rodzaju wy\u015bwietlacza.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5fd82 elementor-widget elementor-widget-image\" data-id=\"3a5fd82\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"460\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-1024x589.jpg\" class=\"attachment-large size-large wp-image-3761\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-1024x589.jpg 1024w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-300x173.jpg 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-768x442.jpg 768w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-1536x883.jpg 1536w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-1000x575.jpg 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-230x132.jpg 230w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-350x201.jpg 350w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602-480x276.jpg 480w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/startup-ga3e7ce2e1_1920-e1645619115602.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5116252 elementor-widget elementor-widget-heading\" data-id=\"5116252\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Si\u0142a spo\u0142eczno\u015bci<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ef0dc elementor-widget elementor-widget-text-editor\" data-id=\"09ef0dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><p>Wiosn\u0105 zadebiutuje r\u00f3wnie\u017c zupe\u0142nie nowa aplikacja \u2013\u00a0<strong>Dynamics 365 Customer Service Community<\/strong>\u00a0\u2013 innowacyjne narz\u0119dzie, kt\u00f3re wielu markom da mo\u017cliwo\u015b\u0107 rozwijania produkt\u00f3w i us\u0142ug w oparciu o opinie realnych Klient\u00f3w. Zamys\u0142 jest taki, aby za pomoc\u0105 aplikacji tworzy\u0107 fora, na kt\u00f3rych zaproszone osoby b\u0119d\u0105 mog\u0142y g\u0142osowa\u0107 nad projektami, komentowa\u0107 propozycje, udost\u0119pnia\u0107 informacje i zg\u0142asza\u0107 w\u0142asne pomys\u0142y.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f42ed2 quote elementor-widget elementor-widget-text-editor\" data-id=\"7f42ed2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><blockquote><p>Nowa spo\u0142eczno\u015b\u0107 zgromadzona wok\u00f3\u0142 danej marki ma szans\u0119<strong>\u00a0zast\u0105pi\u0107 nie tylko grupy focusowe, ale sta\u0107 si\u0119 r\u00f3wnie\u017c centrum \u015bwietnych pomys\u0142\u00f3w<\/strong>\u00a0na innowacyjne produkty i us\u0142ugi. Takie rozwi\u0105zanie, to rewolucja w my\u015bleniu o recenzjach, kt\u00f3ra mo\u017ce sprawi\u0107, \u017ce na nowo nabior\u0105 one znaczenia. Wielu du\u017cych graczy szuka\u0142o sposobu na walk\u0119 z fa\u0142szywymi opiniami, natomiast<strong>\u00a0Microsoft stworzy\u0142 co\u015b wi\u0119cej \u2013 centrum do ich inicjowania i zamieniania \u015bwietnych pomys\u0142\u00f3w Klient\u00f3w<\/strong>\u00a0w motor nap\u0119dzaj\u0105cy dzia\u0142y odpowiedzialne za tworzenie i rozwijanie nowych produkt\u00f3w marki.<\/p><\/blockquote><\/div><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"image-section\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2528910 elementor-widget elementor-widget-heading\" data-id=\"2528910\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Ca\u0142a wiedza jak na d\u0142oni<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ab595c elementor-widget elementor-widget-text-editor\" data-id=\"0ab595c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><p>Wyszukiwanie w bazie wiedzy stanie si\u0119 jeszcze dok\u0142adniejsze dzi\u0119ki nowym filtrom. U\u017cytkownik b\u0119dzie m\u00f3g\u0142 znale\u017a\u0107 artyku\u0142 merytoryczny po konkretnym produkcie, kt\u00f3rego ma dotyczy\u0107, ale r\u00f3wnie\u017c zaw\u0119\u017caj\u0105c wyniki do rekord\u00f3w z konkretnego zakresu czasowego, czy z odpowiednio wysoka punktacj\u0105.\u00a0 Co wi\u0119cej, same\u00a0<strong>artyku\u0142y b\u0119d\u0105 mog\u0142y by\u0107 analizowane jeszcze dok\u0142adniej dzi\u0119ki specjalnym raportom<\/strong>\u00a0o historycznych trendach dla kluczowych wska\u017anik\u00f3w, takich jak liczba wy\u015bwietle\u0144, liczba odwiedzaj\u0105cych czy \u015brednia ocena. To istotna i bardzo potrzebna zmiana, kt\u00f3ra pozwoli u\u017cytkownikom na lepsze dzielenie si\u0119 wiedz\u0105 i samodzielnie znajdowanie rozwi\u0105zania problemu.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d82426e elementor-widget elementor-widget-image\" data-id=\"d82426e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"292\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-1024x374.png\" class=\"attachment-large size-large wp-image-3762\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-1024x374.png 1024w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-300x110.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-768x280.png 768w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-1536x561.png 1536w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-1000x365.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-230x84.png 230w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-350x128.png 350w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923-480x175.png 480w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2022\/02\/Capability1_New_Benefit2-e1645619954923.png 1600w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d76652 elementor-widget elementor-widget-heading\" data-id=\"9d76652\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Omnichanel \u2013 a jednak mo\u017cna jeszcze wi\u0119cej\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d654ef6 elementor-widget elementor-widget-text-editor\" data-id=\"d654ef6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><p>Zdawa\u0107 by si\u0119 mog\u0142o, \u017ce komunikacja wielokana\u0142owa, to kompletne rozwi\u0105zanie, w kt\u00f3rym nie doczekamy si\u0119 ju\u017c znacz\u0105cych ulepsze\u0144.\u00a0<strong>Microsoft jednak przyzwyczai\u0142 nas do ci\u0105g\u0142ych niespodzianek<\/strong>\u00a0i tak jest i tym razem. Wiosn\u0105 zniknie konieczno\u015b\u0107 streszczania przeprowadzanych z Klientami rozm\u00f3w, jak r\u00f3wnie\u017c czytania ca\u0142ego zapisu, kt\u00f3ry cz\u0119sto sk\u0142ada si\u0119 z wielu nieistotnych informacji, czy \u015blepych zau\u0142k\u00f3w.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42bb391 quote elementor-widget elementor-widget-text-editor\" data-id=\"42bb391\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><blockquote><p>Gdy agent b\u0119dzie prowadzi\u0142 rozmow\u0119, ale jednocze\u015bnie b\u0119dzie chcia\u0142 si\u0119 skonsultowa\u0107 z prze\u0142o\u017conymi, czy innymi agentami, b\u0119dzie m\u00f3g\u0142\u00a0<strong>wys\u0142a\u0107 im za pomoc\u0105 Microsoft Teams, podsumowanie rozmowy wygenerowane automatycznie przez AI.<\/strong>\u00a0Struktura podsumowania zapewni wgl\u0105d w problem klienta i wszelkie rozwi\u0105zania, kt\u00f3re agent ju\u017c wypr\u00f3bowa\u0142. To zdecydowanie skr\u00f3ci czas obs\u0142ugi i podniesie poziom zadowolenia, na kt\u00f3ry przecie\u017c wszyscy ci\u0119\u017cko pracuj\u0105.<\/p><\/blockquote><\/div><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"image-section\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7731848 elementor-widget elementor-widget-text-editor\" data-id=\"7731848\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><p><strong>Praca zespo\u0142owa<\/strong>\u00a0nad rozwi\u0105zaniem problemu w czasie rzeczywistym<strong>\u00a0stanie si\u0119 jeszcze prostsza, dzi\u0119ki wsp\u00f3\u0142pracy kontekstowej<\/strong>\u00a0przy u\u017cyciu Microsoft Teams wbudowanych w\u00a0<strong>Dynamics 3565 Customer Service<\/strong>. Rozwi\u0105zywa\u0107 problemy klient\u00f3w b\u0119dzie mo\u017cna bez opuszczania sprawy lub rozmowy. Dyskusje w zespo\u0142ach b\u0119d\u0105 po\u0142\u0105czone bezpo\u015brednio z rekordami obs\u0142ugi klienta, umo\u017cliwiaj\u0105c korzystanie z kontekstu i bez generowania d\u0142ugiego czasu oczekiwania na efekt. W kwietniu te\u017c o wiele \u0142atwiej znajdziemy rozwi\u0105zanie problemu niezale\u017cnie od kana\u0142u, w kt\u00f3rym prowadzimy rozmow\u0119.\u00a0 G<strong>dy agent rozpocznie w tej sprawie czat w Teams, AI zasugeruje innych agent\u00f3w, kt\u00f3rym uda\u0142o si\u0119 wcze\u015bniej rozwi\u0105za\u0107 identyczny lub podobny problem<\/strong>, nawet je\u017celi nigdy si\u0119 ze sob\u0105 nie kontaktowali, a by\u0107 mo\u017ce nie wiedz\u0105 nawet o swoim istnieniu<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd0309c elementor-widget elementor-widget-text-editor\" data-id=\"fd0309c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><div class=\"content-single aos-init aos-animate\" data-aos=\"fade-up\"><p>We wcze\u015bniejszych wpisach na Blogu znajdziecie r\u00f3wnie\u017c informacje o nadchodz\u0105cych zmianach w\u00a0<a href=\"https:\/\/netwiseglobal71867.e.wpstage.net\/pl\/rozwiazania\/dynamics-365\/\">Dynamics 365<\/a> \u00a0oraz\u00a0Dynamics 365 Sales.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Zamkni\u0119cie wielu ga\u0142\u0119zi gospodarki zaowocowa\u0142o przeniesieniem do sieci us\u0142ug, kt\u00f3re do tej pory uwa\u017cane by\u0142y za niezdatne do wdro\u017cenia online. Ca\u0142a Obs\u0142uga Klienta r\u00f3wnie\u017c przenios\u0142a si\u0119 do sieci i to tam dzi\u015b wa\u017c\u0105 si\u0119 losy wielu firm. <\/p>\n","protected":false},"author":25,"featured_media":3760,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[104],"tags":[],"class_list":["post-3758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nowo\u015bci w Microsoft Dynamics 365 Customer Service \u2013 Wave 1 2022<\/title>\n<meta name=\"description\" content=\"Nowo\u015bci w Microsoft Dynamics 365 Customer Service \u2013 Wave 1 2022\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/netwiseglobal.com\/pl\/blog\/nowosci-w-microsoft-dynamics-365-customer-service-wave-1-2022\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nowo\u015bci w Microsoft Dynamics 365 Customer Service \u2013 Wave 1 2022\" \/>\n<meta property=\"og:description\" content=\"Nowo\u015bci w Microsoft Dynamics 365 Customer Service \u2013 Wave 1 2022\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netwiseglobal.com\/pl\/blog\/nowosci-w-microsoft-dynamics-365-customer-service-wave-1-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"Netwise - 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