{"id":6633,"date":"2025-01-30T12:10:24","date_gmt":"2025-01-30T11:10:24","guid":{"rendered":"https:\/\/netwiseglobal71867.e.wpstage.net\/pl\/?p=6633"},"modified":"2026-01-07T13:07:58","modified_gmt":"2026-01-07T12:07:58","slug":"nowosc-w-customer-service-customer-support-swarming","status":"publish","type":"post","link":"https:\/\/netwiseglobal.com\/pl\/blog\/nowosc-w-customer-service-customer-support-swarming\/","title":{"rendered":"Nowo\u015b\u0107 w Customer Service &#8211; Customer Support Swarming"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6633\" class=\"elementor elementor-6633\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dc269d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5dc269d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6183daf\" data-id=\"6183daf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18e2544 elementor-widget elementor-widget-heading\" data-id=\"18e2544\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support Swarming<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f90e62 elementor-widget elementor-widget-text-editor\" data-id=\"6f90e62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>W obs\u0142udze klienta jednym z najwa\u017cniejszych wska\u017anik\u00f3w jest czas od rejestracji do zamkni\u0119cia zg\u0142oszenia. W tym przypadku zamkni\u0119cie oznacza rozwi\u0105zanie problemu klienta. Dynamics 365 Customer Service oferuje wiele funkcji, kt\u00f3re maj\u0105 na celu popraw\u0119 tego wska\u017anika.<\/p><p>Aby agent m\u00f3g\u0142 pracowa\u0107 efektywnie, powinien mie\u0107 natychmiastowy dost\u0119p do pe\u0142nej tre\u015bci zg\u0142oszenia, historii rozm\u00f3w z klientem ze wszystkich kana\u0142\u00f3w, a tak\u017ce do sugerowanych przez AI sposob\u00f3w rozwi\u0105zania problemu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b06c9f elementor-widget elementor-widget-video\" data-id=\"8b06c9f\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=c08mGSLhoeI&amp;t=74s&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30247fa elementor-widget elementor-widget-heading\" data-id=\"30247fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Przyk\u0142ad automatycznego wsparcia ekspert\u00f3w w Dynamics 365<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7d352 elementor-widget elementor-widget-text-editor\" data-id=\"2c7d352\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tZg\u0142oszenie dotyczy problemu z dostaw\u0105. Agent sprawdzi\u0142 wszystkie informacje, ale nadal potrzebuje konsultacji z ekspertem ds. dostaw. Dynamics 365 automatycznie otwiera odpowiedni czat i zaprasza specjalist\u0119 do rozmowy.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ba36e elementor-widget elementor-widget-image\" data-id=\"69ba36e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"402\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_example-1000x502-1.png\" class=\"attachment-large size-large wp-image-22846\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_example-1000x502-1.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_example-1000x502-1-300x151.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_example-1000x502-1-768x386.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7126446 elementor-widget elementor-widget-text-editor\" data-id=\"7126446\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPo zaakceptowaniu czatu ekspert mo\u017ce natychmiast przyst\u0105pi\u0107 do pracy.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b711155 elementor-widget elementor-widget-image\" data-id=\"b711155\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"598\" height=\"478\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_invitation-1.png\" class=\"attachment-large size-large wp-image-22847\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_invitation-1.png 598w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_invitation-1-300x240.png 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee39de5 elementor-widget elementor-widget-image\" data-id=\"ee39de5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"490\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_conversations-1000x613-1.png\" class=\"attachment-large size-large wp-image-22848\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_conversations-1000x613-1.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_conversations-1000x613-1-300x184.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_conversations-1000x613-1-768x471.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cf9338 elementor-widget elementor-widget-text-editor\" data-id=\"9cf9338\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>W tym samym czasie agent mo\u017ce obserwowa\u0107 rozmow\u0119 bez opuszczania kontekstu sprawy. Jak wida\u0107, aplikacja sama wybra\u0142a eksperta na podstawie odpowiednich atrybut\u00f3w. By\u0142o to mo\u017cliwe dzi\u0119ki wcze\u015bniejszej konfiguracji, w kt\u00f3rej administrator stworzy\u0142 list\u0119 atrybut\u00f3w (kompetencji) i przypisa\u0142 je odpowiednim ekspertom, okre\u015blaj\u0105c poziom zaawansowania dla ka\u017cdej z kompetencji.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4a16da elementor-widget elementor-widget-image\" data-id=\"a4a16da\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"401\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_examlple_conversations-1000x501-1.png\" class=\"attachment-large size-large wp-image-22849\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_examlple_conversations-1000x501-1.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_examlple_conversations-1000x501-1-300x150.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_examlple_conversations-1000x501-1-768x385.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-332a8a1 elementor-widget elementor-widget-text-editor\" data-id=\"332a8a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dzi\u0119ki tej funkcji agenci nie musz\u0105 wiedzie\u0107, kt\u00f3ry ekspert zajmuje si\u0119 konkretn\u0105 dziedzin\u0105. Wystarczy, \u017ce otworz\u0105 nowe swarming, a Dynamics 365 wy\u015ble zaproszenie do rozmowy do eksperta z najwi\u0119ksz\u0105 wiedz\u0105 na temat wskazany w zg\u0142oszeniu. To oczywi\u015bcie oszcz\u0119dza czas i u\u0142atwia szybkie znalezienie rozwi\u0105zania problemu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f83e73 elementor-widget elementor-widget-image\" data-id=\"3f83e73\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"237\" src=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_experts-1000x296-1.png\" class=\"attachment-large size-large wp-image-22850\" alt=\"\" srcset=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_experts-1000x296-1.png 1000w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_experts-1000x296-1-300x89.png 300w, https:\/\/netwiseglobal.com\/wp-content\/uploads\/2025\/01\/blogpost_swarm_experts-1000x296-1-768x227.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support Swarming w Dynamics 365 to funkcjonalno\u015b\u0107, kt\u00f3ra automatycznie \u0142\u0105czy agent\u00f3w z ekspertami, przyspieszaj\u0105c rozwi\u0105zywanie zg\u0142osze\u0144. <\/p>\n","protected":false},"author":25,"featured_media":22861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[104],"tags":[],"class_list":["post-6633","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nowo\u015b\u0107 w Customer Service - Customer Support Swarming<\/title>\n<meta name=\"description\" content=\"Customer Support Swarming w Dynamics 365 to funkcjonalno\u015b\u0107, kt\u00f3ra automatycznie \u0142\u0105czy agent\u00f3w z ekspertami, przyspieszaj\u0105c rozwi\u0105zywanie zg\u0142osze\u0144.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/netwiseglobal.com\/pl\/blog\/nowosc-w-customer-service-customer-support-swarming\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nowo\u015b\u0107 w Customer Service - Customer Support Swarming\" \/>\n<meta property=\"og:description\" content=\"Customer Support Swarming w Dynamics 365 to funkcjonalno\u015b\u0107, kt\u00f3ra automatycznie \u0142\u0105czy agent\u00f3w z ekspertami, przyspieszaj\u0105c rozwi\u0105zywanie zg\u0142osze\u0144.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netwiseglobal.com\/pl\/blog\/nowosc-w-customer-service-customer-support-swarming\/\" \/>\n<meta property=\"og:site_name\" content=\"Netwise - 7-time Dynamics 365 Partner of the Year\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-30T11:10:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-07T12:07:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/netwiseglobal.com\/wp-content\/uploads\/2024\/01\/Bran_Profiles_Customer_Insight_Journey_01a-1024x517-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"517\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Netwise S.A.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Netwise S.A.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/netwiseglobal.com\/pl\/blog\/nowosc-w-customer-service-customer-support-swarming\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/netwiseglobal.com\/pl\/blog\/nowosc-w-customer-service-customer-support-swarming\/\"},\"author\":{\"name\":\"Netwise S.A.\",\"@id\":\"https:\/\/netwiseglobal.com\/pl\/#\/schema\/person\/687bc19330916bae94da5b3f6d538c07\"},\"headline\":\"Nowo\u015b\u0107 w Customer Service &#8211; 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