Agentic AI CRM changes how CRM works in practice: it brings autonomous AI agents into your CRM environment: systems that act, not just record. These AI agents understand context, make decisions, and can take actions across sales, marketing, and service workflows, all while working under rules you define.
At Netwise, we help organizations implement AI-driven CRM that reduces manual effort, improves responsiveness, and lets teams focus on what matters: building stronger customer relationships.
Agentic AI solves everyday CRM problems
Too much manual CRM work?
Slow reaction to customer signals?
Disconnected customer data?
Rigid workflow automation?
Core capabilities of Agentic AI in Dynamics 365
Agents can qualify leads, propose next steps, update records, and coordinate actions across systems with minimal manual input.
Real-time CRM activation
Human-centered control
Why teams choose to implement Agentic AI
What you can achieve with Agentic AI
in Dynamics 365
Dynamics 365
Customer Service
Dynamics 365
Customer Insights
Dynamics 365
Contact Center
Dynamics 365 Field Service
Why choose Netwise for Agentic AI in Dynamics 365
Deep Dynamics 365 expertise
We design solutions specifically for the Microsoft ecosystem, not generic CRM platforms.
AI governance built for enterprise environments
We help you define where AI agents act, where approval is needed, and how transparency is maintained.
Value-focused implementation
We start with use cases that deliver measurable impact quickly – not experiments that never leave pilot phase.
Architecture that scales with your platform
Our solutions extend Dynamics 365 in a way that remains maintainable, secure, and aligned with Microsoft best practices.
