How to use individual Dynamics 365 Customer Engagement modules in your organization?
Dynamics 365 Sales
Sales used to be about the salesman, about cold calling and face-to-face relationships. Those days are over. With global markets, intense competition, and intricate array of sales channels, the sales process is more complicated – and more data-driven – than ever. Microsoft Dynamics 365 for Sales can help you stay on top of it all, managing interactions with sales staff, independent Partners, and Customers, building and maintaining your sales funnel, and implementing a range of sales, marketing, customer service, and back office processes.
Dynamics 365 Customer Service
It’s not all about price – with tougher competition than ever, effective Customer service is more and more important. Microsoft Dynamics 365 Customer Service makes it easy to manage Customer services inquiries from start to finish, ensuring the best possible outcomes. Compatibility with a wide range of communications channels – from email and SMS to social media channels such as Facebook, Twitter, and LinkedIn – means you can make the most of each and every Customer service interaction, building stronger Customer relationships.
Dynamics 365 Customer Insight Journeys
Dynamics 365 is a fully blown Marketing Automation solution integrated with CRM.
We have a whole page dedicated to Marketing Automation and Campaign Execution, so if you’re interested in these topics, you might want to
Field Service management
Dynamics 365 Field Service
With Dynamics 365 for Field Services your organization can optimize field resources by empowering technicians with a 360-degree view of your customers and real-time guidance, as well as by automating scheduling to dispatch the right technician for the job to be done.
Business analytics and Business Intelligence
Dynamics 365 AI
Dynamics 365 AI (Artificial Intelligence) is a set of tools for drawing conclusions, predicting and analyzing data collected in CRM systems and applications based on Power Platform. AI includes Sales Insights, Customer Insights, and Customer Service Insights.
Get in touch with us to talk about your CRM, PRM or any other line-of-business application needs.