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Artificial Intelligence
Microsoft Copilot Studio vs Microsoft Foundry: which platform should you use for Dynamics 365 AI Agents?
8 minutes
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Intelligent Automation
AI Governance in business applications: What implementation looks like
5 minutes
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News
Netwise earns its sixth Microsoft Advanced Specialization – this time in Intelligent Automation
3 minutes
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Customer Service
Dynamics 365 Customer Service AI Agents explained
5 minutes
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Dynamics 365
Microsoft Work IQ – intelligence layer that closes the context gap in enterprise apps
6 minutes
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Dynamics 365
Business Units and security roles in Dynamics 365: where most security models go wrong
5 minutes
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Dynamics 365
Dynamics 365 CRM: How to reduce manual data entry with AI
5 minutes
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Intelligent Automation
Microsoft AI Governance: how to adopt AI safely in business applications
5 minutes
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Customer Service
Contact Center vs Customer Service: Understanding Dynamics 365 Customer Support Products
8 minutes
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Intelligent Automation
How to use Entra ID groups to manage access in Power Platform
5 minutes
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Intelligent Automation
How to enable offline access for Dynamics 365 and Power Apps
6 minutes
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Intelligent Automation
​Hidden gems of the Power Platform: open-source tools you’re probably missing
14 minutes
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Artificial Intelligence
How AI is Changing Dynamics 365 CRM
6 minutes
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Artificial Intelligence
Quality Evaluation Agent in Dynamics 365: improving Customer Service with Autonomous AI
5 minutes
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Customer Service
Let AI Agents send follow-ups and close cases automatically
6 minutes
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Dynamics 365
Good and bad sides of Sequences in Dynamics 365 Sales
6 minutes
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Artificial Intelligence
Simplifying AI Agent Integration with Model Context Protocol
7 minutes
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Dynamics 365
Why Dynamics 365 Server-Side Sync feels unpredictable – and how to fix it
5 minutes
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Artificial Intelligence
How Variables improve user experience in AI Agents
6 minutes
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Artificial Intelligence
One word – many tools: understanding Microsoft Copilot
5 minutes
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Artificial Intelligence
Agentic AI CRM: How autonomous AI Agents change customer work
5 minutes
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Dynamics 365
Making communication smarter with Copilot in Dynamics 365 Sales
5 minutes
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Intelligent Automation
Power Automate vs Logic Apps vs Azure Functions: which tool should you use?
9 minutes
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Intelligent Automation
Working on multiple records in Model-Driven Apps: 6 Power Apps features you need
5 minutes
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Customer Service
Dynamics 365 Contact Center’s new Proactive Engagement: modes, benefits, and use cases
5 minutes
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Artificial Intelligence
CRM in the age of Autonomous Agents
5 minutes
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Artificial Intelligence
Copilot Studio – managing with Git, keeping costs under control and Copilot Studio Kit
5 minutes
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Artificial Intelligence
Enabling the future of work: A deep dive into Microsoft Copilot Studio
7 minutes
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Dynamics 365
CDP vs CRM: Understanding the key differences between the main customer management systems
9 minutes
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Marketing
How Customer Data Platforms support a unified customer view
8 minutes
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Dynamics 365
Creative use of relationship behaviors in Dynamics 365: How removing data from the Target field saved our project
5 minutes
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Customer Service
What’s new in Microsoft Dynamics 365 Field Service Mobile? (2025 Guide)
8 minutes
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Customer Service
Improving agent efficiency: A guide to Unified Routing in Dynamics 365 Customer Service
7 minutes
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Customer Service
Raise the standards of customer service with Dynamics 365 Contact Center
7 minutes
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Sales
Keep your users notified: A guide to notifications in Microsoft Dynamics 365 Sales 
5 minutes
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Customer Service
How Copilot in Dynamics 365 Customer Service is now more flexible
5 minutes
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Marketing
Copilot in Power BI: A powerful Databot in action
5 minutes
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Intelligent Automation
4 challenges that you can face when introducing Low-Code platform in your organization
5 min
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Customer Service
Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
5 minutes
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Customer Service
New Feature in Customer Service: Customer Support Swarming
5 minutes
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Customer Service
Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
5 minutes
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Intelligent Automation
Databots and Agentic BI: the AI-driven future of Business Intelligence
7 minutes
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Artificial Intelligence
How to use Copilot Studio Actions for your Custom Agents
5 minutes
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Intelligent Automation
Interactive dashboards in Power Platform – introduction
4 minutes
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Customer Service
Generative AI – Revolutionizing Customer Service with Microsoft Copilot Studio
8 minutes
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Sales
Copilot for Service and Dynamics 365 App for Outlook
5 minutes
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Dynamics 365
Dynamics 365 App for Outlook and Copilot for Sales for Outlook
5 min
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Intelligent Automation
Power Automate update: Sequential Approval Process
4 minutes
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Intelligent Automation
New Copilot for Power Automate features launched during Microsoft Build
4 minutes
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Intelligent Automation
What are PCF (Power Apps Component Framework) components and how do they help users and developers?
7 minutes
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Artificial Intelligence
Microsoft introduces: Copilot for Sales and Copilot for Service
9 minutes
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