Basic Info
- Company: Polkomtel sp. z o.o. (Plus)
- Industry: Telco
- Country: Poland
- Numbers of users: 700
Solution
CRM deployment supports Key Account Management including sales pipeline, profit planning and technical project management (250 users), back-office operations for the sales process and sales operations and planning for independent dealers (420 users).Benefits
- Process standardization
- Improved process management
- Improved internal and external communications
- Improved efficiency and relationship outcomes
- Secure remote access
- Optimized development costs
The flexible approach of our partner, Netwise, enables us to fully respond to the changing market and continuously deploy new functionalities. The implementation of new processes is preceded by firstly creating a vision of the functionality and business benefits by Netwise and Polkomtel. This vision can then be quickly implemented by our partner resulting in a very short time-to-market, enabling the system to reflect the rapid development of Polkomtel.
Sylwester Skolimowski,
Director, Polkomtel
Director, Polkomtel
Our sales representatives were given an easy-to-use tool that gives them quick access to current and critical data, while also increasing the effectiveness of customer activities.
Mateusz Firląg,
Director, Business Customers Department, Polkomtel
Director, Business Customers Department, Polkomtel
Technologies used
- Microsoft Dynamics CRM 2011
- Configure-Price-Quote (CPQ) solution
- Kendo UI
