Solution
The implementation of the client’s vision and needs was possible thanks to the use of the latest technologies. Jakub Skałbania, a CRM expert and founder of Netwise, explains that the use of “low-code” technology based on the Microsoft Power Apps platform significantly shortened the application implementation process.
The resulting application is a basic and integrated source of knowledge about the available equipment, its condition, service technicians and current service needs. The created solution saves valuable time and presents all the necessary information in a clear and legible way.
Benefits
- Integration of the hardware service process in 3200 chain stores
- Elimination of manual work in the area of IT expansion management
- Significant reduction of the time needed to manage the service infrastructure
- Strengthening the safety and quality of processes by reducing the risk of making a mistake
Technologies used
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Dynamics 365
Basic info
- Company: Lewiatan Holding S.A.
- Industry: Retail
- Country: Poland
- Number of users: 200
“We are the largest franchise network in Poland and we primarily wanted the new solution to perfectly meet our needs, be convenient and easy to use, and at the same time help to quickly and efficiently manage all service requests from all over Poland. – explain. The ability to test the implemented solutions on an ongoing basis, a flexible approach and proper interpretation of the client’s needs are in this case the keys to success. From the very beginning, we trusted the experts from Netwise, who consulted every idea with us and listened to our tips. At each stage of the work, we had the opportunity to test new solutions and their functions”
Piotr Ferenc,
IT Department Manager at Lewiatan
IT Department Manager at Lewiatan
