Key benefits for Nsure.com
The implementation of artificial intelligence enabled the full automation of business processes using Power Automate technology. Previously, Nsure agents had to manually process additional documents from clients during insurance quoting. Now, thanks to AI-based workflows, this information is automatically extracted and entered into the system, updating policy coverage.
- Automated customer contact process Automation increased efficiency and reduced response time.
- Information extraction and entry AI improved the accuracy and speed of policy updates.
- Cost savings and enhanced customer satisfaction Operational costs decreased by 50%, and customer satisfaction increased.
- Email analysis automation AI Builder reduced agent backlogs and improved customer service.
Implementation of artificial intelligence in process automation
The outcomes were remarkable. AI-driven automation through these new Power Platform tools enabled Nsure.com customer service representatives to cut down manual task time by over 60%, allowing them to concentrate on complex issues and foster customer relationships. Consequently, this has halved associated costs and significantly boosted customer satisfaction, earning a 4.7-star rating from more than 4,000 reviews on review sites.
Co-founder of Nsure.com
Data cleaning and integration from various carriers
As you can imagine, compiling and accurately comparing insurance quotes for thousands of customers is a highly complex task. This challenge was further exacerbated by the lack of APIs for integrated data flow from some insurance carriers in Nsure.com’s network. Data processing from these legacy, non-API carriers had to be done manually. Today, a system of over 70 different cloud and desktop flows extracts this data from Azure Blob Storage and merges it with data from API-enabled carriers
Accelerating development using fusion development and copilots
Like any successful startup, Nsure.com thrives on rapid innovation. New ideas for additional features and process enhancements come from both agents and customers. The simplicity and flexibility of Power Platform have enabled developers to quickly integrate these ideas into the system.
Nsure.com has always embraced a fusion approach to building on Power Platform. Developers at Netwise create the initial builds, then quickly train Nsure.com developers to update and expand apps within the platform. Soon, even product managers at Nsure.com, with no formal development experience, contribute by designing Power BI dashboards and new features
CGO, Netwise
Faster growth through integration and advanced automation
To enhance customer interactions, Nsure.com is experimenting with Microsoft Copilot Studio to create custom copilots – advanced conversational agents with AI capabilities. The company envisions using these copilots to support sales of new policies, upselling, and cross-selling. Nsure.com also aims to have over 90% of incoming requests managed by chatbots, handling tasks such as submitting payments, reviewing renewal offers, and requesting discounts.
Power Platform and Copilot Studio automated the entire process of contacting customers who did not complete their purchase or failed to provide required documents. This includes both the insurance purchase process and the work of agents, by suggesting appropriate actions
Business partner and Nsure co-founder.
