Understand and predict your customers behavior with power of data
Most organizations have their customer data stored in many various places and customer processes take place in different applications. So how do you bring this data together to get a one single customer profile?
Huge benefit of the merge between Dynamics 365 Marketing and Dynamics 365 Customer Insights is the ability to easily connect data from many sources in one place without code.
You can discover new audience segments with AI-driven recommendations or define your own segments to target marketing campaigns and sales activities.
Dynamics 365 Customer Insights - Data
Combine data from many different sources in one profile
Visualize and analyze your data with built-in and custom charts
Publish and share data charts across your organization
Get acces to data from current system
Connect to any system thanks to a wide base of connectors
Quickly implement new reports, dashboards and viewes in real time
Predict customer behavior
Get deeper understanding of customers
As a data analyst, you can discover actionable insights, infuse them into business applications, and make them readily available to your marketing team. AI-powered identity resolution uses attributes and signals to enrich unified customer profiles, gathering historical transactional, behavioral, and demographic data for 360-degree view.
Unlock the power of AI insights
Engage in dialogue with your data by using natural language prompts to query your customer data and create segments – no knowledge of SQL programming required..
Copilot provides an answer to the query as well as adjacent data and insights. This uncovers new insights that you can use to deliver hyper-personalized journeys in the moment, helping to boost customer satisfaction and retention rates.
Take action and deliver cross-channel engagement
Integrations with third party applications, yield real-time insights that have been transforming raw data into strategy.
With Dynamics 365 Customer Insights, you can enhance your knowledge of your customers, develop personalized customer journeys, and foresee future opportunities in real-time.
Get in touch with us to talk about your CRM, PRM or any other line-of-business application needs.