Deliver first-class customer interactions with an AI-powered, omnichannel contact center platform. Ensuring consistently exceptional customer interactions at scale presents unique challenges. Dynamics 365 Contact Center is a cloud-based solution powered by Copilot, empowering organizations to improve contact center efficiency and increase customer satisfaction.
Addressing your most complex customer service challenges
Low CSAT scores?
Deliver deeply personalized interactions powered by AI, tailored for scale
Lengthy waiting queues?
Implement criteria-based intelligent routing for faster, more accurate query assignment
Poor service scalability?
Leverage a cloud-based platform designed for enterprise-level stability and uptime
Low data visibility?
Easily connect multiple complex data sources for a single, comprehensive source of truth
Improve efficiency with Dynamics 365 Contact Center
Integration with existing software
A composable system, D365 Contact Center seamlessly integrates with your existing CRMs and natively connects with Microsoft applications for a unified data landscape
AI-powered agent support
Drive measurable impact with Microsoft contact center solution
Over 2/3 of cases solved on first contact, driven by advanced agent tools and self-service capabilities
Faster query resolution
Improved agent matching
Stronger customer loyalty
Gain advanced capabilities for personalized customer support
AI-based chat and voice bot support
Intelligent query routing
Assign inquiries automatically based on multiple criteria, such as agent skill and experience, inquiry channel, conversation sentiment, real-time capacity, and more. Ensure optimal matching for every interaction across your large workforce.
Centralize all customer interactions – voice, chat, email, social, SMS – into a single-view agent desktop. Provide a 360-degree view of every customer, enabling consistent, personalized experiences regardless of the channel.
Automated and personalized communication
Analyze vast customer data, interaction history, and conversations with real-time translation within a single view to enable highly personalized communications. Automatically generate personalized emails, product suggestions, and responses to frequently asked questions.
Simple system integration
With over 1200 connectors, easily connect the Microsoft Contact Center solution to your enterprise systems and automatically synchronize customer data, order history, inventory, and more, equipping agents with immediate access to all the information they need to provide effective support.
Implement Dynamics 365 Contact Center with support from experts
