Customers now contact businesses in many ways, often expecting quick and consistent responses. Handling calls, chats, emails, and social messages separately makes support harder to manage and easier to get wrong.
Microsoft Dynamics 365 Contact Center brings all customer communications into a single system. It helps route inquiries to the right agents, gives staff the information they need to resolve issues efficiently, and tracks each interaction from start to finish. By working smoothly with other Dynamics 365 applications, it supports clear, reliable customer service and helps teams handle more interactions without losing quality.
Sales used to be about the salesman, about cold calling and face-to-face relationships. Those days are over. With global markets, intense competition, and intricate array of sales channels, the sales process is more complicated – and more data-driven – than ever.
Microsoft Dynamics 365 for Sales can help you stay on top of it all, managing interactions with sales staff, independent Partners, and Customers, building and maintaining your sales funnel, and implementing a range of sales, marketing, customer service, and back office processes.
It’s not all about price – with tougher competition than ever, effective Customer service is more and more important.
Microsoft Dynamics 365 Customer Service makes it easy to manage Customer services inquiries from start to finish, ensuring the best possible outcomes. Compatibility with a wide range of communications channels – from email and SMS to social media channels such as Facebook, Twitter, and LinkedIn – means you can make the most of each and every Customer service interaction, building stronger Customer relationships.
It’s not all about price – with tougher competition than ever, effective Customer service is more and more important. Microsoft Dynamics 365 Customer Service makes it easy to manage Customer services inquiries from start to finish, ensuring the best possible outcomes.
Compatibility with a wide range of communications channels – from email and SMS to social media channels such as Facebook, Twitter, and LinkedIn – means you can make the most of each and every Customer service interaction, building stronger Customer relationships.
Dynamics 365 is a fully blown Marketing Automation solution integrated with CRM.
We have a whole page dedicated to Marketing Automation and Campaign Execution, so if you’re interested in these topics, you might want to
