Home » Why Netwise? » Customer Success Stories » Dynamics CRM implementation and CPQ tools for Polkomtel

Case studies

Dynamics CRM implementation and CPQ tools for Polkomtel

Basic info

  • Company: Polkomtel sp. z o.o. (Plus)
  • Industry: Telco
  • Country: Poland
  • Numbers of users: 700

Technologies used

  • Microsoft Dynamics CRM 2011
  • Configure-Price-Quote (CPQ) solution
  • Kendo UI


  • Process standardization
  • Improved process management
  • Improved internal and external communications
  • Improved efficiency and relationship outcomes
  • Secure remote access
  • Optimized development costs

About Company

Polkomtel sp. z o.o. is the operator of Plus mobile network which was launched in 1996 and currently has around 13,5 million users.
Since the beginning of its operations Polkomtel Sp. z o.o. has been the pioneer in introducing latest technological solutions to the Polish market. It has been dynamically implementing data transmission technologies which enable increasingly faster access to the Internet.


CRM deployment supports Key Account Management including sales pipeline, profit planning and technical project management (250 users), back-office operations for the sales process and sales operations and planning for independent dealers (420 users).


“The flexible approach of our partner, Netwise, enables us to fully respond to the changing market and continuously deploy new functionalities. The implementation of new processes is preceded by firstly creating a vision of the functionality and business benefits by Netwise and Polkomtel. This vision can then be quickly implemented by our partner resulting in a very short time-to-market, enabling the system to reflect the rapid development of Polkomtel.”

Sylwester Skolimowski, Director, Polkomtel

“Our sales representatives were given an easy-to-use tool that gives them quick access to current and critical data, while also increasing the effectiveness of customer activities,”

Mateusz Firląg, Director, Business Customers Department, Polkomtel