Netwise – 7-time Dynamics 365 Partner of the Year

Discover how Dynamics 365 Contact Center’s new Proactive Engagement transforms outbound calls from cold sales pitches into timely, AI-powered customer service conversations, boosting satisfaction and efficiency.

Discover over 15 Microsoft Copilots and specialized AI Agents designed to power apps, business scenarios, and technical roles.

In this article, we explore how Microsoft’s Autonomous Agents, launched in Q2 2025, enhance Dynamics 365 Sales and Customer Service.

In this article, we explore how Copilot Studio’s features can support a successful implementation in your organization.

Discover how Microsoft Copilot Studio helps you build and manage AI agents to streamline work and unlock real business value.

In this article, we dive into the key differences between a Customer Data Platform (CDP) and Customer Relationship Management (CRM).

Discover how Customer Data Platforms turn data into a unified Customer 360° view, enabling real-time personalization with Customer Insights.

In this article, we show how a unique client need led to a simple, creative solution beyond standard Dataverse features.

Discover new D365 Field Service Mobile updates enhancing performance and offline reliability for field teams.

Dive into Unified Routing, the automated solution revolutionizing customer inquiry distribution in Dynamics 365.

In this article, we will look at what the Dynamics 365 Contact Center solution is and how it can improve your customer service operations

Microsoft offers two customer service tools: Dynamics 365 Customer Service and Contact Center. Learn their origins to choose the right fit.