June 18, 2025July 9, 2025BlogBy Netwise SA How Customer Data Platforms support a unified customer view Discover how Customer Data Platforms turn data into a unified Customer 360° view, enabling real-time personalization with Customer Insights. Read more
May 23, 2025May 26, 2025BlogBy Netwise SA Creative use of relationship behaviors in Dynamics 365: How removing data from the Target field saved our project In this article, we show how a unique client need led to a simple, creative solution beyond standard Dataverse features. Read more
May 16, 2025May 19, 2025BlogBy Netwise SA What’s new in Microsoft Dynamics 365 Field Service Mobile? (2025 Guide) Discover new D365 Field Service Mobile updates enhancing performance and offline reliability for field teams. Read more
May 8, 2025May 8, 2025BlogBy Netwise SA Improving agent efficiency: A guide to Unified Routing in Dynamics 365 Customer Service Dive into Unified Routing, the automated solution revolutionizing customer inquiry distribution in Dynamics 365. Read more
April 22, 2025April 24, 2025BlogBy Netwise SA Raise the standards of customer service with Dynamics 365 Contact Center In this article, we will look at what the Dynamics 365 Contact Center solution is and how it can improve your customer service operations Read more
April 16, 2025April 24, 2025BlogBy Netwise SA Contact Center vs Customer Service: Understanding Dynamics 365 Customer Support Products Microsoft offers two customer service tools: Dynamics 365 Customer Service and Contact Center. Learn their origins to choose the right fit. Read more
March 31, 2025March 31, 2025HighlightsBy Netwise SA Keep your users notified: A guide to notifications in Microsoft Dynamics 365 Sales In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers. Read more
March 13, 2025March 14, 2025BlogBy Netwise SA How Copilot in Dynamics 365 Customer Service is now more flexible In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers. Read more
February 20, 2025February 20, 2025BlogBy Netwise SA 4 challenges that you can face when introducing Low-Code platform in your organization When starting the journey with Low Code organizations can face several challenges. Even before you start to work on the Low Code platform implementation you will face a lot of questions Read more
February 6, 2025February 6, 2025BlogBy Netwise SA Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365 Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day. Read more
January 30, 2025January 30, 2025NewsBy Netwise SA New Feature in Customer Service: Customer Support Swarming Customer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets. Read more
January 20, 2025January 23, 2025BlogBy Netwise SA Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience. Read more