Contact Center vs Customer Service: Understanding Dynamics 365 Customer Support Products
Microsoft offers two customer service tools: Dynamics 365 Customer Service and Contact Center. Learn their origins to choose the right fit.
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Keep your users notified: A guide to notifications in Microsoft Dynamics 365 Sales
In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers.
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How Copilot in Dynamics 365 Customer Service is now more flexible
In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers.
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4 challenges that you can face when introducing Low-Code platform in your organization
When starting the journey with Low Code organizations can face several challenges. Even before you start to work on the Low Code platform implementation you will face a lot of questions
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Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
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New Feature in Customer Service: Customer Support Swarming
Customer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets.
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Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
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How to use Copilot Studio Actions for Your Custom Agents
A few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
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What does Excellence in CRM and Power Platform mean to Netwise?
Through close collaboration with Microsoft, we push the boundaries of technology and change the way companies use CRM and Power Platform.
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Joanna joins Netwise as the Head of Business Operations!
Joanna is a leader in the field of business operations, bringing with her experience in process management, project management, and optimizing organizational activities.
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Interactive dashboards in Power Platform – introduction
In today’s data-driven world, businesses face increasing pressure to make fast, informed decisions.
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Updates from Power Platform Community Conference 2024
At the recent Power Platform Community conference in Las Vegas, Microsoft announced several exciting updates. So, what’s changing?
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