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Customer Service
Dynamics 365 Contact Center’s new Proactive Engagement: modes, benefits, and use cases
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Artificial Intelligence
CRM in the age of Autonomous Agents
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Artificial Intelligence
Copilot Studio – managing with Git, keeping costs under control and Copilot Studio Kit
5 minutes
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Artificial Intelligence
Enabling the future of work: A deep dive into Microsoft Copilot Studio
7 minutes
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Marketing
CDP vs CRM: Understanding the key differences between the main customer management systems
9 minutes
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Marketing
How Customer Data Platforms support a unified customer view
8 minutes
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Creative use of relationship behaviors in Dynamics 365: How removing data from the Target field saved our project
5 minutes
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Customer Service
What’s new in Microsoft Dynamics 365 Field Service Mobile? (2025 Guide)
8 minutes
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Customer Service
Improving agent efficiency: A guide to Unified Routing in Dynamics 365 Customer Service
7 minutes
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