Case studies
Power Apps for Lewiatan Holding S.A.
Basic info
- Company: Lewiatan Holding S.A.
- Industry: Retail
- Country: Poland
- Number of users: 200
Technologies used
Microsoft Power Apps
Microsoft Power Automate
Microsoft Dynamics 365
Benefits
- Integration of the hardware service process in 3200 chain stores
- Elimination of manual work in the area of IT expansion management
- Significant reduction of the time needed to manage the service infrastructure
- Strengthening the safety and quality of processes by reducing the risk of making a mistake
Purpose of the project
The main goal of the Lewiatan company was to design a single, multifunctional website, which, above all, will simplify and shorten the management of service works related to the maintenance of, among others: computers, cash registers, self-service checkouts, loyalty programs in all 3200 stores throughout Poland. Lewiatan Holding also wanted to abandon the manual process support system.
Solution
The implementation of the client’s vision and needs was possible thanks to the use of the latest technologies. Jakub Skałbania, a CRM expert and founder of Netwise, explains that the use of “low-code” technology based on the Microsoft Power Apps platform significantly shortened the application implementation process.
The resulting application is a basic and integrated source of knowledge about the available equipment, its condition, service technicians and current service needs. The created solution saves valuable time and presents all the necessary information in a clear and legible way.
Recommendations
“We are the largest franchise network in Poland and we primarily wanted the new solution to perfectly meet our needs, be convenient and easy to use, and at the same time help to quickly and efficiently manage all service requests from all over Poland. – explain. The ability to test the implemented solutions on an ongoing basis, a flexible approach and proper interpretation of the client’s needs are in this case the keys to success. From the very beginning, we trusted the experts from Netwise, who consulted every idea with us and listened to our tips. At each stage of the work, we had the opportunity to test new solutions and their functions”
Piotr Ferenc, IT Department Manager