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By implementing generative AI and Power Automate at Nsure.com, manual processing time is reduced by 60%

Case studies

Purpose of implementation

For over five years, Nsure.com has utilized Power Platform to streamline operations, enabling customers to quickly compare quotes from 50+ home and auto insurers and complete online purchases within minutes. Recently, they integrated generative AI in Power Automate, reducing manual processing time by 60% and cutting related expenses in half

The implementation of Microsoft technologies such as Power Platform and Copilot Studio has automated the entire process of contacting customers who did not complete their purchase or failed to provide required documents. This includes both the insurance purchase process and the work of agents, by suggesting appropriate actions.

Key benefits for Nsure.com

The implementation of artificial intelligence enabled the full automation of business processes using Power Automate technology. Previously, Nsure agents had to manually process additional documents from clients during insurance quoting. Now, thanks to AI-based workflows, this information is automatically extracted and entered into the system, updating policy coverage.

Automated customer contact process

Automation increased efficiency and reduced response time.

Information extraction
and entry

AI improved the accuracy and speed of policy updates.

Cost savings and enhanced customer satisfaction

Operational costs decreased by 50%, and customer satisfaction increased.

Email analysis
automation

AI Builder reduced agent backlogs and improved customer service.

Implementation of artificial intelligence in process automation

The outcomes were remarkable. AI-driven automation through these new Power Platform tools enabled Nsure.com customer service representatives to cut down manual task time by over 60%, allowing them to concentrate on complex issues and foster customer relationships. Consequently, this has halved associated costs and significantly boosted customer satisfaction, earning a 4.7-star rating from more than 4,000 reviews on review sites.

Automation with Power Platform allowed us to grow rapidly while maintaining high service quality. We can sell multiple policies per agent compared to offline agencies,

Wojtek Gudaszewski,
Co-founder of Nsure.com

Data cleaning and integration from various carriers

As you can imagine, compiling and accurately comparing insurance quotes for thousands of customers is a highly complex task. This challenge was further exacerbated by the lack of APIs for integrated data flow from some insurance carriers in Nsure.com’s network. Data processing from these legacy, non-API carriers had to be done manually. Today, a system of over 70 different cloud and desktop flows extracts this data from Azure Blob Storage and merges it with data from API-enabled carriers

Accelerating development using fusion development and copilots

Like any successful startup, Nsure.com thrives on rapid innovation. New ideas for additional features and process enhancements come from both agents and customers. The simplicity and flexibility of Power Platform have enabled developers to quickly integrate these ideas into the system.

Nsure.com has always embraced a fusion approach to building on Power Platform. Developers at Netwise create the initial builds, then quickly train Nsure.com developers to update and expand apps within the platform. Soon, even product managers at Nsure.com, with no formal development experience, contribute by designing Power BI dashboards and new features.

Creating flows with Copilot in Power Automate was extremely easy. In most cases, we only had to describe the desired flow in natural language, and Copilot created exactly the flow we needed,

Jakub Skalbania,
CGO, Netwise

Faster growth through integration and advanced automation

To enhance customer interactions, Nsure.com is experimenting with Microsoft Copilot Studio to create custom copilots—advanced conversational agents with AI capabilities. The company envisions using these copilots to support sales of new policies, upselling, and cross-selling. Nsure.com also aims to have over 90% of incoming requests managed by chatbots, handling tasks such as submitting payments, reviewing renewal offers, and requesting discounts.

Power Platform and Copilot Studio automated the entire process of contacting customers who did not complete their purchase or failed to provide required documents. This includes both the insurance purchase process and the work of agents, by suggesting appropriate actions.

Microsoft Fabric has significantly improved our analytics by establishing a unified data lake and integrating all data sources for faster processing. This allows both Power BI and Notebook analysts to efficiently reuse the same models, enhancing data analysis and visualization in Power BI

says Wojtek Gudaszewski’s business partner and Nsure co-founder, Adrian Dzielnicki