News in Microsoft Dynamics 365 Sales – Wave 2 2022

As Microsoft emphasizes, changes in Dynamics 365 Sales are motivated by the changing role of the Salesperson, but with a focus on the perspective of Customers. The evolution of roles in the sales process necessitates several changes: prioritizing work for salespeople, engaging intelligent tools for communication, and more time spent building trust between the salesperson and the customer. Salespeople cannot be overwhelmed by the need to understand too much data and information; rather, they need that data to be able to use it in their interactions with the customer.

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