Raise the standards of customer service with Dynamics 365 Contact Center
In this article, we will look at what the Dynamics 365 Contact Center solution is and how it can improve your customer service operations
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A blog is an online platform where individuals or organizations regularly publish written content, known as blog posts, on various topics. Blogs can cover a wide range of subjects, from personal experiences and hobbies to professional advice and industry insights. They are often used to share opinions, provide information, and engage with an audience through comments and discussions. Blogs can also include multimedia elements like images, videos, and links to other resources. Whether for personal expression or business purposes, blogging is a powerful tool for communication, storytelling, and building a community around shared interests.
Contact Center vs Customer Service: Understanding Dynamics 365 Customer Support Products
Microsoft offers two customer service tools: Dynamics 365 Customer Service and Contact Center. Learn their origins to choose the right fit.
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How Copilot in Dynamics 365 Customer Service is now more flexible
In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers.
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4 challenges that you can face when introducing Low-Code platform in your organization
When starting the journey with Low Code organizations can face several challenges. Even before you start to work on the Low Code platform implementation you will face a lot of questions
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Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
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Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
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How to use Copilot Studio Actions for Your Custom Agents
A few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
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Interactive dashboards in Power Platform – introduction
In today’s data-driven world, businesses face increasing pressure to make fast, informed decisions.
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Updates from Power Platform Community Conference 2024
At the recent Power Platform Community conference in Las Vegas, Microsoft announced several exciting updates. So, what’s changing?
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Generative AI – Revolutionizing Customer Service with Microsoft Copilot Studio
One of the tools increasingly utilized in customer service and seen as the future of modern organizational management is Generative AI.
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Dynamics 365 App for Outlook and Copilot for Sales for Outlook
From the latest news from Microsoft, we learn that the Dynamics 365 for Outlook add-in is being retired and replaced by the Dynamics 365 App for Outlook.
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What are PCF (Power Apps Component Framework) components and how do they help users and developers?
Low-code solutions are becoming increasingly popular not only among developers but also among clients. One of the components of low-code solutions is the Power Apps Component Framework (PCF), the application of which can significantly impact the scope, time, and costs of implementation.
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