Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
Read moreCategory: Blog
A blog is an online platform where individuals or organizations regularly publish written content, known as blog posts, on various topics. Blogs can cover a wide range of subjects, from personal experiences and hobbies to professional advice and industry insights. They are often used to share opinions, provide information, and engage with an audience through comments and discussions. Blogs can also include multimedia elements like images, videos, and links to other resources. Whether for personal expression or business purposes, blogging is a powerful tool for communication, storytelling, and building a community around shared interests.
How to use Copilot Studio Actions for Your Custom Agents
A few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
Read more
Interactive dashboards in Power Platform – introduction
In today’s data-driven world, businesses face increasing pressure to make fast, informed decisions.
Read more
Updates from Power Platform Community Conference 2024
At the recent Power Platform Community conference in Las Vegas, Microsoft announced several exciting updates. So, what’s changing?
Read more
Generative AI – Revolutionizing Customer Service with Microsoft Copilot Studio
One of the tools increasingly utilized in customer service and seen as the future of modern organizational management is Generative AI.
Read more
Dynamics 365 App for Outlook and Copilot for Sales for Outlook
From the latest news from Microsoft, we learn that the Dynamics 365 for Outlook add-in is being retired and replaced by the Dynamics 365 App for Outlook.
Read more
What are PCF (Power Apps Component Framework) components and how do they help users and developers?
Low-code solutions are becoming increasingly popular not only among developers but also among clients. One of the components of low-code solutions is the Power Apps Component Framework (PCF), the application of which can significantly impact the scope, time, and costs of implementation.
Read more
Microsoft introduces: Copilot for Sale and Copilot for Service
Family of Microsoft Copilot tools has expanded with additional solutions. Next to the already well-known solution, Microsoft Copilot for Sales and Microsoft Copilot for Service have appeared.
Read more
What is the Brand Profiles tool in Customer Insights Journeys?
What is the Brand Profiles tool in Customer Insights Journeys? For what type of organization was it created? What benefits await the user? In this guide, you will learn about its practical application and how to configure and customize emails using this feature.
Read more
Netwise with ambitious plans for 2024
Continuous growth requires effort. The key to success is not only increasing market share but, above all, building a team and organization in a harmonious and thoughtful way.
Read more
Jakub Skałbania’s Presentation at Microsoft Power Platform Conference 2023 drew crowds
The Microsoft Power Platform Conference is a global event that brings together top experts in the Power Platform field. It is filled with workshops, presentations, and educational sessions led by individuals with extensive experience and achievements. One of the speakers at the conference held in Las Vegas was Jakub Skałbania, the founder and CGO of Netwise. His session, “Next gen GPT automation with AI Builder and Power Automate,” was the most sought-after presentation during the second day of the MPPC.
Read more
Power of the Microsoft Digital Contact Center
Each of us wants to be well served, and every organization aims to boast a high level of customer satisfaction. The emphasis on this area is increasing, especially now when a significant portion of people declare that they make purchasing choices based on the brand and their positive experiences with it. However, the question arises: how to choose a solution that is attractive to the entrepreneur and functional for the recipients?
Read more