Category: Blog

In less than 12 months, NetwiseTeam had three opportunities for integration during trips both in Poland and abroad. One of them was the first-ever winter weekend at the highest located hotel in Poland, along with skiing on the slopes of Białka Tatrzańska.

Kamil Kłosiewicz is a Team Leader at Netwise and one of the experts who were invited last year to speak at the Microsoft Power Platform Conference. He shared his knowledge and experience in creating bold solutions that allow companies to revolutionize their market.

This year, as part of the spring update for Dynamics 365 Marketing, English-speaking users will gain access to a new feature – instant creation of emails, which will look very natural. All thanks to the GPT-3 machine learning model, about which the whole world literally went crazy in the last weeks. Now, Microsoft is going a step further and has just announced a preview of the new AI-powered experience in Viva Sales.

As part of the latest updates, Microsoft is expanding on previous changes in Customer Service, which focus on delivering the best customer experience while also reducing the workload of customer service employees.

As Microsoft emphasizes, changes in Dynamics 365 Sales are motivated by the changing role of the Salesperson, but with a focus on the perspective of Customers. The evolution of roles in the sales process necessitates several changes: prioritizing work for salespeople, engaging intelligent tools for communication, and more time spent building trust between the salesperson and the customer. Salespeople cannot be overwhelmed by the need to understand too much data and information; rather, they need that data to be able to use it in their interactions with the customer.

As reported in the latest report published by Nucleus Research last week, as many as 51% of Salesforce customers would switch to a different CRM solution if the opportunity arose. There are many objections from users, and each of them only intensifies the impression that Salesforce sat comfortably in the leader seat and did not even notice when the competition took the lead.

As announced by Microsoft two years ago, from April 29, 2022, it will no longer be possible to create new connections using the Dynamics 365 Connector. Of course, any previously created connections will still work until you edit them, but no later than July 28 this year. In 2020 Microsoft only recommended not to create new connections but this summer they will all be turned off.

Dynamics 365 applications allow to create both static and dynamic marketing lists. Cool right? But if you are a marketing pro you’d probably want to use customer journeys based on segments instead. Here comes Dynamics 365 Marketing with a separate feature called marketing segments.

The right Customer Relationship Management solution provides a comprehensive view of all your customers, sales and marketing operations. It can transform your business and unleash your full potential. However, if you want a high return on your investment, first you need to implement it well. It is not an easy task. CRM systems have a very high failure rate.