A practical guide to implementing Microsoft Dynamics 365 Contact Center and Customer Service with Copilot and AI.
Learn how organizations modernize customer service, improve customer experience, and scale contact center operations using Microsoft’s platform.
✔ Dynamics 365 Contact Center explained
✔ AI & Copilot in real service scenarios
✔ Omnichannel and routing best practices
✔ Implementation insights from experts
What's inside
the ebook?
Considering Dynamics 365 Contact Center for your organization? Planning customer service modernization? Looking for AI in contact centers?
This guide by Netwise experts shows how Dynamics 365 Customer Service and Contact Center work in real-life, AI-powered environments.
Dynamics 365 Customer Service vs Contact Center – when to use which
The role of omnichannel and real-time routing
Practical use cases from service operations
