May 22, 2024

Netwise's case study presented at Microsoft Build 2024

We are thrilled to announce that yesterday, during Microsoft Build, Microsoft presented the new video about our revolutionary intelligent automation project for, where we utilized Generative AI, built custom copilots, used tens of unattended bots and created a conversational bot in Copilot Studio. It is a great honor for us to be the first Polish partner, whose project is mentioned at key session at Microsoft Build! 🇵🇱 is a licensed digital insurance agency based in Florida, enabling the purchase of home and auto insurance via smartphones, tablets, or computers in all 50 US states.

Changing from a traditional insurance sales office to a virtual platform required significant dedication and commitment. With Microsoft technology – Power Platform, Power Automate attended and unattended flows, Dynamics 365, Cosmos DB, Fabric, Copilot Studio and Azure Synapse – we completely automated the insurance purchasing process, reducing agent manual tasks by 60%.

 Automating with Power Automate, Azure OpenAI and Copilot Studio allowed us to dynamically develop high-quality services, significantly increasing policy sales and conversions per agent. We even introduced a conversational bot, named Friendly John, to service new and existing customers.

"Automation using Power Platform allowed us to grow rapidly while maintaining high-quality services. We sell many times more policies per agent compared to traditional agencies,"
Wojtek Gudaszewski co-founder

Read and watch the newly published case study about building intelligent automation on Microsoft website here – “Microsoft Copilot Studio: Building copilots with agent capabilities”:

Or, watch the video case study here:

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