Creative use of relationship behaviors in Dynamics 365: How removing data from the Target field saved our project
In this article, we show how a unique client need led to a simple, creative solution beyond standard Dataverse features.
Read moreTag: crm
CRM (Customer Relationship Management) is a system or strategy that businesses use to manage and analyze customer interactions throughout the customer lifecycle. It helps companies improve customer service, increase sales, and enhance customer retention by centralizing customer information and automating key processes. CRM tools enable businesses to track customer interactions, manage leads, and personalize communications, ultimately building stronger relationships and driving business growth. Whether used by small businesses or large enterprises, CRM is essential for understanding customer needs and delivering tailored experiences that foster long-term loyalty.
What’s new in Microsoft Dynamics 365 Field Service Mobile? (2025 Guide)
Discover new D365 Field Service Mobile updates enhancing performance and offline reliability for field teams.
Read more
Improving agent efficiency: A guide to Unified Routing in Dynamics 365 Customer Service
Dive into Unified Routing, the automated solution revolutionizing customer inquiry distribution in Dynamics 365.
Read more
Raise the standards of customer service with Dynamics 365 Contact Center
In this article, we will look at what the Dynamics 365 Contact Center solution is and how it can improve your customer service operations
Read more
Contact Center vs Customer Service: Understanding Dynamics 365 Customer Support Products
Microsoft offers two customer service tools: Dynamics 365 Customer Service and Contact Center. Learn their origins to choose the right fit.
Read more
Keep your users notified: A guide to notifications in Microsoft Dynamics 365 Sales
In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers.
Read more
How Copilot in Dynamics 365 Customer Service is now more flexible
In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers.
Read more
4 challenges that you can face when introducing Low-Code platform in your organization
When starting the journey with Low Code organizations can face several challenges. Even before you start to work on the Low Code platform implementation you will face a lot of questions
Read more
Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
Read more
New Feature in Customer Service: Customer Support Swarming
Customer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets.
Read more
Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
Read more
How to use Copilot Studio Actions for Your Custom Agents
A few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
Read more