Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
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CRM management software is a powerful tool designed to help businesses efficiently manage customer relationships. It centralizes customer data, automates sales processes, and enhances communication, making it easier for companies to track interactions, manage leads, and deliver personalized experiences. With features such as contact management, sales automation, and customer support, CRM management software enables businesses to improve customer service, boost sales, and increase customer retention. By providing valuable insights into customer behavior and preferences, this software plays a crucial role in building long-lasting customer relationships and driving business growth.
New Feature in Customer Service: Customer Support Swarming
Customer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets.
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Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
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How to use Copilot Studio Actions for Your Custom Agents
A few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
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What does Excellence in CRM and Power Platform mean to Netwise?
Through close collaboration with Microsoft, we push the boundaries of technology and change the way companies use CRM and Power Platform.
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Joanna joins Netwise as the Head of Business Operations!
Joanna is a leader in the field of business operations, bringing with her experience in process management, project management, and optimizing organizational activities.
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Interactive dashboards in Power Platform – introduction
In today’s data-driven world, businesses face increasing pressure to make fast, informed decisions.
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Updates from Power Platform Community Conference 2024
At the recent Power Platform Community conference in Las Vegas, Microsoft announced several exciting updates. So, what’s changing?
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New Dynamics 365 Pricing: What’s Changing and Why?
Dynamics 365 is continually evolving, introducing new features that help businesses operate more efficiently. Recently, many of these updates have focused on artificial intelligence (AI).
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The First Cloud Federation Event!
On August 29th, the first edition of the Cloud Federation Conference took place, where we exchanged knowledge and experiences on the use of Microsoft cloud technologies and AI in business.
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Generative AI – Revolutionizing Customer Service with Microsoft Copilot Studio
One of the tools increasingly utilized in customer service and seen as the future of modern organizational management is Generative AI.
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Netwise Breakfast
A month ago, we organized the first-ever breakfast for the entire Netwise team, which became the start of a new tradition.
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