Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
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CRM (Customer Relationship Management) is a system or strategy that businesses use to manage and analyze customer interactions throughout the customer lifecycle. It helps companies improve customer service, increase sales, and enhance customer retention by centralizing customer information and automating key processes. CRM tools enable businesses to track customer interactions, manage leads, and personalize communications, ultimately building stronger relationships and driving business growth. Whether used by small businesses or large enterprises, CRM is essential for understanding customer needs and delivering tailored experiences that foster long-term loyalty.
New Feature in Customer Service: Customer Support Swarming
Customer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets.
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Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
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How to use Copilot Studio Actions for Your Custom Agents
A few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
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What does Excellence in CRM and Power Platform mean to Netwise?
Through close collaboration with Microsoft, we push the boundaries of technology and change the way companies use CRM and Power Platform.
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Joanna joins Netwise as the Head of Business Operations!
Joanna is a leader in the field of business operations, bringing with her experience in process management, project management, and optimizing organizational activities.
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Interactive dashboards in Power Platform – introduction
In today’s data-driven world, businesses face increasing pressure to make fast, informed decisions.
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Updates from Power Platform Community Conference 2024
At the recent Power Platform Community conference in Las Vegas, Microsoft announced several exciting updates. So, what’s changing?
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New Dynamics 365 Pricing: What’s Changing and Why?
Dynamics 365 is continually evolving, introducing new features that help businesses operate more efficiently. Recently, many of these updates have focused on artificial intelligence (AI).
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The First Cloud Federation Event!
On August 29th, the first edition of the Cloud Federation Conference took place, where we exchanged knowledge and experiences on the use of Microsoft cloud technologies and AI in business.
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Generative AI – Revolutionizing Customer Service with Microsoft Copilot Studio
One of the tools increasingly utilized in customer service and seen as the future of modern organizational management is Generative AI.
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Netwise Breakfast
A month ago, we organized the first-ever breakfast for the entire Netwise team, which became the start of a new tradition.
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