Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
Read moreCustomer Relationship Management (CRM) refers to the strategies, practices, and technologies that companies use to manage and analyze interactions with current and potential customers. The goal of CRM is to improve customer service, increase customer retention, and drive sales growth by providing a comprehensive view of customer interactions. CRM systems often centralize customer data, allowing businesses to track communications, manage leads, and personalize customer experiences. By leveraging CRM, companies can build stronger, more meaningful relationships with their customers, leading to greater customer satisfaction and long-term loyalty.
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
Read moreCustomer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets.
Read moreAt Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
Read moreA few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
Read moreThrough close collaboration with Microsoft, we push the boundaries of technology and change the way companies use CRM and Power Platform.
Read moreJoanna is a leader in the field of business operations, bringing with her experience in process management, project management, and optimizing organizational activities.
Read moreIn today’s data-driven world, businesses face increasing pressure to make fast, informed decisions.
Read moreAt the recent Power Platform Community conference in Las Vegas, Microsoft announced several exciting updates. So, what’s changing?
Read moreDynamics 365 is continually evolving, introducing new features that help businesses operate more efficiently. Recently, many of these updates have focused on artificial intelligence (AI).
Read moreOn August 29th, the first edition of the Cloud Federation Conference took place, where we exchanged knowledge and experiences on the use of Microsoft cloud technologies and AI in business.
Read moreOne of the tools increasingly utilized in customer service and seen as the future of modern organizational management is Generative AI.
Read moreA month ago, we organized the first-ever breakfast for the entire Netwise team, which became the start of a new tradition.
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