Improving agent efficiency: A guide to Unified Routing in Dynamics 365 Customer Service
Dive into Unified Routing, the automated solution revolutionizing customer inquiry distribution in Dynamics 365.
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Microsoft Power Apps is a powerful platform that allows users to create custom applications with little to no coding experience. Designed to meet diverse business needs, Power Apps enables the development of apps that can automate processes, streamline workflows, and improve productivity across an organization. It integrates seamlessly with other Microsoft services, such as Azure, Dynamics 365, and Microsoft 365, providing a comprehensive solution for building apps that can connect to various data sources. Whether for mobile or web, Microsoft Power Apps offers the flexibility and scalability needed to support business transformation and innovation.
Raise the standards of customer service with Dynamics 365 Contact Center
In this article, we will look at what the Dynamics 365 Contact Center solution is and how it can improve your customer service operations
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Contact Center vs Customer Service: Understanding Dynamics 365 Customer Support Products
Microsoft offers two customer service tools: Dynamics 365 Customer Service and Contact Center. Learn their origins to choose the right fit.
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Keep your users notified: A guide to notifications in Microsoft Dynamics 365 Sales
In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers.
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How Copilot in Dynamics 365 Customer Service is now more flexible
In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers.
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4 challenges that you can face when introducing Low-Code platform in your organization
When starting the journey with Low Code organizations can face several challenges. Even before you start to work on the Low Code platform implementation you will face a lot of questions
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Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
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New Feature in Customer Service: Customer Support Swarming
Customer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets.
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Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
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How to use Copilot Studio Actions for Your Custom Agents
A few days ago, during Microsoft Ignite CEO of MS announced Autonomous Agents availability. This is a next big step for the Copilot Studio platform.
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What does Excellence in CRM and Power Platform mean to Netwise?
Through close collaboration with Microsoft, we push the boundaries of technology and change the way companies use CRM and Power Platform.
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Joanna joins Netwise as the Head of Business Operations!
Joanna is a leader in the field of business operations, bringing with her experience in process management, project management, and optimizing organizational activities.
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