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Case studies

Dynamics CRM, Partner Relationship Management (PRM) and Contact Center for Itaka

Basic info

  • Company: Nowa Itaka
  • Industry: Tourism
  • Country: Poland
  • Number of users:Β 117

Technologies used

  • Microsoft Dynamics 365
  • Netwise PRM

Benefits

  • Unified sales process across sales channels
  • Efficient Contact Center operation
  • Opportunity for collaboration between the headquarters and Itaka partners

About Company

ITAKA was established in 1989 and has held an undisputed leadership position in the tourism industry since 2009. Subsequent seasons have solidified ITAKA’s position as a market leader.

Solution

The system implemented by Netwise at Itaka handles sales, customer service, and Itaka partner management. In 2012, the first stage involved the implementation of a system supporting sales. In 2015, a Contact Center module was added, and since 2017, Itaka has also been using the Netwise PRM product to manage agents.