How Copilot in Dynamics 365 Customer Service is now more flexible
In this article, we will explore how Copilot in Dynamics 365 Customer Service supports users in their daily tasks and the possibilities it offers.
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4 challenges that you can face when introducing Low-Code platform in your organization
When starting the journey with Low Code organizations can face several challenges. Even before you start to work on the Low Code platform implementation you will face a lot of questions
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Revolutionizing Customer Service with AI. Building your custom agent in Microsoft Dynamics 365
Customer expectations have never been higher, and the pressure on businesses to deliver exceptional experiences is growing by the day.
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New Feature in Customer Service: Customer Support Swarming
Customer Support Swarming in Dynamics 365 is a feature that automatically connects agents with experts, accelerating the resolution of tickets.
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Streamline Customer Support with the New Enhanced Case Form in Dynamics 365 Customer Service
At Netwise, we’re passionate about bringing you the latest insights and tools to revolutionize your customer service experience.
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How to use Copilot Studio Actions for your Custom Agents
At the last Microsoft Ignite, Satya Nadella, CEO of Microsoft, unveiled the availability of Autonomous Agents, marking a significant leap for the Copilot Studio platform.
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What does Excellence in CRM and Power Platform mean to Netwise?
Through close collaboration with Microsoft, we push the boundaries of technology and change the way companies use CRM and Power Platform.
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Joanna joins Netwise as the Head of Business Operations!
Joanna is a leader in the field of business operations, bringing with her experience in process management, project management, and optimizing organizational activities.
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Interactive dashboards in Power Platform – introduction
In today’s data-driven world, businesses face increasing pressure to make fast, informed decisions.
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Updates from Power Platform Community Conference 2024
At the recent Power Platform Community conference in Las Vegas, Microsoft announced several exciting updates. So, what’s changing?
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New Dynamics 365 Pricing: What’s Changing and Why?
Dynamics 365 is continually evolving, introducing new features that help businesses operate more efficiently. Recently, many of these updates have focused on artificial intelligence (AI).
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The First Cloud Federation Event!
On August 29th, the first edition of the Cloud Federation Conference took place, where we exchanged knowledge and experiences on the use of Microsoft cloud technologies and AI in business.
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